Gorgias Updates

www.gorgias.com

timestamp1703251777237

Chat Wizard Improvement

by Dombi Botond

Exciting news! We have improved our wizard to create chats with your preferred automation settings from the start! The Automate step allows you to set up Order management, Article Recommendation and Quick Responses, and to start automating

timestamp1703163182947

💫 Meet the new Help Center Statistics Report

by Felipe Gonçalves, Product Marketing Manager

Before the year wraps up, we've got something special for you. We're excited to introduce a big update that's all about making your Help Center even better. Whether you’ve already published your first article or just starting to explore its

💫 Meet the new Help Center Statistics Report

timestamp1702996130705

Connect Flows to 3rd-party tools via HTTP

by Jordan Miller, Product Marketing Manager - Automate

With the new Request HTTP step, you can now fetch data and push actions to your tools in Flows! This new capability opens up a wide range of automation use cases, including: Adding customers to marketing lists (with apps like Klaviyo and

Connect Flows to 3rd-party tools via HTTP

timestamp1702977375204

Chat transcript improvements 📝

by Narcisa Minca, Full Stack Developer

Great news! Our latest update gives you more control over Chat transcripts with a new setting that allows you to disable it. Plus, we fixed the issue that created a separate thread when customer would reply to it. ❓ What’s new Control

timestamp1702587880596

Introducing Train My AI ✨

by Jordan Miller, Product Marketing Manager - Automate

We’re thrilled to announce the release of Train My AI, your control center to review, shape, and improve AI-powered features in Gorgias. Train My AI takes the AI that’s been running in the background of Automate and puts it directly in the

Introducing Train My AI ✨

timestamp1701881993546

Campaigns just got a visual polish! 🧼

by Narcisa Minca, Full Stack Developer

Exciting news! We just released a small update to the visual design of Chat Campaigns. There are no functionality changes — your Campaigns will continue to work as normal. What changed, exactly? Chat Campaigns now have an updated design

Campaigns just got a visual polish! 🧼

timestamp1700074288637

Add a privacy policy disclaimer in your Chat

by Dombi Botond, Software Engineer

We’re excited to announce that you can now display a Privacy Policy Disclaimer in your Chat. This addition is designed to enhance transparency and trust between you and your customers. Key features ✨ Customize your disclaimer: The

Add a privacy policy disclaimer in your Chat

timestamp1699272000000

Meet the rebranded Automation Add-on: Automate ⚡

by Jordan Miller, Product Marketing Manager - Automate

We’re thrilled to announce that the Automation Add-on is now Gorgias Automate. In the 3 years since the Automation Add-on was born, it’s grown from a small side project to one of the most unique, powerful, and beloved aspects of

Meet the rebranded Automation Add-on: Automate ⚡

timestamp1698684612078

Two new customization options for Chat!

by Jordan Miller, Product Marketing Manager - Automate

Great news! You can now customize your Chat in two new ways: 🖼️ Choose between your logo (new!) or a text title in your Chat header 🎨 Choose between solid (new!) and gradient colors for the Chat background You spoke, we listened. We’re

Two new customization options for Chat!