timestamp1555520160001Android App is out!by PawełThe Android app has been one of the most requested feature on Gorgias since... pretty much forever. After months of hard work we finally released first version of the Gorgias Helpdesk for Android. We also fixed a couple of bugs with the...
timestamp1555350420001Update your billing detailsby Loris ZinsouPreviously, only your email address appeared on your invoices, and if you wanted to add your full billing details, you had to contact us to make this change for you. That is why we created a dedicated page where you can enter your...
timestamp1552072560001Office365 / Outlook.com integrationby MartinWe just released our integration with Office365 / Outlook.com! You can now import all your emails from your business Outlook inbox in Gorgias with one click: Synchronize all emails sent and received by your email address in Gorgias...
timestamp1550628180001New user rolesby Louis BarranqueiroNew featureWe’ve added 3 new user roles enabling you to have a better control on what your team members can access and do. We have also renamed the role Agent to Lead agent. Here are the permissions associated with each role: Observer agent: Able...
timestamp1548285780001Manage macros spell checking and orderingby Gorgias TeamImprovementNew featureA few small improvements on macros: Macros in Manage Macros modal are now ordered alphabetically to make it easier to update macros one by one. Spell check is now enabled for response text in macros.
timestamp1546912320001Create internal notes by email!by MartinNew featureWe have updated internal notes and mention emails: ticket message history is now included in mention emails, so that you have more context you can now reply directly to mention emails in your inbox, and it will create a new internal note...
timestamp1543618320001Customer satisfaction surveysby Gorgias TeamNew featureCustomer satisfaction ratings are one of the best ways to determine how well your team is supporting your customers. Take a look at the video below to learn more about this feature in Gorgias and how to set it up: https://www.youtube...
timestamp1542078120001Quick repliesby Romain LapeyreA couple weeks ago, we looked at the type of questions customers are asking on the chat. About 70% of inquiries are about the same things: product information, tracking or applying a promo code. That's why we're introducing quick...
timestamp1541037480001Chat campaigns, shopify action and new keyboard shortcutby Gorgias TeamWe've made a few improvements with the chat campaigns, shopify's edit last order shipping address action and we added a new keyboard shortcut! See the details below or check out the video. Chat campaigns When a message on the chat is...