Gorgias Updates

Gorgias Updates

www.gorgias.com

Improvements on the Chat widget dimensions

by George Chetreanu, Engineering Manager
We’re making a few adjustments to the dimensions of the widget. The height will dynamically adjust based on the screen size while never going over the top part of the screen so it doesn’t overlap with your shop’s header (navigation
Improvement

Agent Availability Status in the User's Page

by Denisa Dumitru, Frontend Developer, Channels
Announcement
We are excited to announce that you can now see a real-time view of agent availability from within the user’s setting page. This feature will help provide a real-time view of your team and their availability, which will help teams
Agent Availability Status in the User's Page

Cleaner order management buttons in the Gorgias chat homepage

by Cyprien Pannier, Senior Software Engineer
Hi there 👋, We have another automation add-on improvement to share! The order management flows currently take a lot of place in the chat widget. Additionally, the 4 possible flows: track / return / cancel order and report an issue
Announcement
Improvement

Chat appearance enhancement for readability

by George Chetreanu, Engineering Manager
Announcement
New feature
The chat will now automatically adjust the color of the text and icons to ensure proper contrast with the Main and Conversation colors specified in the appearance settings. This feature will help improve the readability and accessibility of
Chat appearance enhancement for readability

Loop Returns x Order management flows

by Jan Szybowski, Software Engineer
Hi 👋 we are excited to announce the integration between Loop Returns and Order Management flows. This integration allows for a seamless shopper return experiences, while also reducing the load on your agents. If you are an Automation
Announcement
New feature

Help Center design improvements

by Irinel Neculita
👋 Hey everyone! While it is important to release new features, it is also top-of-mind for us to improve your current experience using help center. So we made a series of design improvements, and we’d like to highlight a few: You may have
Improvement

⛵️ Navigate new Settings with breeze

by Manuel Colasante
👋 Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You don’t need to go to the Integrations page to find them
Announcement
Improvement

Chat contact form is now enabled for everyone

by Joris La Cancellera, Software Engineer
The Contact Form feature of our chat widget is now a default and required setting. We decided to simplify chat settings because we trust this feature to be the best way to connect your customers with your support crew, asynchronously, when
Improvement

Shopper’s activity in chat ticket view

by Juan Carlos Quintero, Software Engineer
Improvement
Ever had a hard time figuring out if the shopper was still on the live chat ticket? We have an update for you 👌. Chat tickets will now benefit from the following improvements: We added a delivered ✓ and read icon ✓✓ for each message sent
Shopper’s activity in chat ticket view