timestamp1558475880001
Required email capture in the Chat
by Martin
You can now prevent customers from sending a message in your Chat if they haven't entered their email address! This should help a lot reducing the number of tickets where customers left after leaving a message in the chat, thus becoming...timestamp1557866100001
Autocomplete phrases when typing messages
by Victor
You can now press the "Tab" key to autocomplete some of your sentences when typing messages in Gorgias, allowing you to be even more efficient at replying to tickets. How it works: Occasionally, when you are typing a message, we will...
timestamp1557785400001
Chat internationalization
by Martin
You can now set your Chat integration's language to your customers' language! We have removed the ability to customize each and every text field of the Chat integration, and replaced it with a global Language option. Currently...
timestamp1557337740001
Chat status now depends on business hours
by Martin
Based on your feedback, we have updated the way Chat integrations switch between "online" and "away" status. It now depends on the business hours configured for your account: during business hours, your chat will always display as...timestamp1555975620001
Unassign on reply
by Martin
Hi there, We've just released a new feature: Unassign on reply. From now on, if you're assigned on a Chat or Messenger ticket, leave Gorgias, and the customer sends a new message in the ticket, the ticket will be unassigned from you so...timestamp1555520160001
Android App is out!
by Paweł
The Android app has been one of the most requested feature on Gorgias since... pretty much forever. After months of hard work we finally released first version of the Gorgias Helpdesk for Android. We also fixed a couple of bugs with the...timestamp1555350420001
Update your billing details
by Loris Zinsou
Previously, only your email address appeared on your invoices, and if you wanted to add your full billing details, you had to contact us to make this change for you. That is why we created a dedicated page where you can enter your...timestamp1554323340001
Navigation update in views
by Martin
We've updated the way navigation works in views. From now on, it won't be possible to navigate to a specific page directly; instead, we have added new buttons "next" and "previous" to navigate between pages in views. From: to: This...timestamp1552072560001
Office365 / Outlook.com integration
by Martin
We just released our integration with Office365 / Outlook.com! You can now import all your emails from your business Outlook inbox in Gorgias with one click: Synchronize all emails sent and received by your email address in Gorgias...
Subscribe to updates