Gorgias Updates

Gorgias Updates

www.gorgias.com

Streamline and customize reporting with Dashboards!

by Jordan Miller, Product Marketing Manager - Automate
Announcement
New feature
As a CX leader, you regularly pull reports on support KPIs, agent performance, and trends. These metrics have existed in Gorgias — but pulling them for weekly reporting used to mean jumping between multiple reports, reapplying filters each
Streamline and customize reporting with Dashboards!

Conditional Ticket Fields: Smarter, Simpler Data Collection

by Jordan Miller, Product Marketing Manager - Automate
Announcement
Conditional Ticket Fields are here to improve how your team collects data and insights from your support tickets. By dynamically displaying fields based on specific conditions—starting with fields like Contact Reason—you can declutter the
Conditional Ticket Fields: Smarter, Simpler Data Collection

Enjoy quicker navigation and better focus with the collapsable sidebar

by Jordan Miller, Product Marketing Manager - Automate
Announcement
Improvement
If you’re like most of our users, you spend a lot of your day in Gorgias — answering questions, jumping between tickets, and adjusting your settings. We know each extra click adds up quickly. That’s why we’ve moved our global navigation out
Enjoy quicker navigation and better focus with the collapsable sidebar