timestamp1673537039286Say Goodbye to Phone Number Limitations!by Mehdi Dellagi, Software EngineerWe have removed phone number limitations for basic, pro, advanced, and enterprise plans! Now, any merchant using Gorgias can add any number of phone lines to their account for no additional cost, regardless of plan and number type. To
timestamp1672953728560Agent Availability Status in the User's Pageby Denisa Dumitru, Frontend Developer, ChannelsAnnouncementWe are excited to announce that you can now see a real-time view of agent availability from within the userโs setting page. This feature will help provide a real-time view of your team and their availability, which will help teams
timestamp1671822707288Custom subject lines for the Contact Formby Nicuศor Chiciuc, Software EngineerWe have some good news to share ๐ You can now customize the subject lines in the Contact Form on the Help Center. This way, you can tailor the subject lines to accurately reflect the topic or issue the user is reaching out about. You
timestamp1671754429808Cleaner order management buttons in the Gorgias chat homepageby Cyprien Pannier, Senior Software EngineerHi there ๐, We have another automation add-on improvement to share! The order management flows currently take a lot of place in the chat widget. Additionally, the 4 possible flows: track / return / cancel order and report an issue
timestamp1671104100000Chat appearance enhancement for readabilityby George Chetreanu, Engineering ManagerAnnouncementNew featureThe chat will now automatically adjust the color of the text and icons to ensure proper contrast with the Main and Conversation colors specified in the appearance settings. This feature will help improve the readability and accessibility of
timestamp1671004765070We've redesigned our rule settings and templates!by Mathias NgoWeโve freshened up our rule settings page, added some new features and improved navigation ๐ These are our highlights ๐ Rule search is here! Weโve added rule search on the top right corner of your screen. This will be handy if you
timestamp1670441759903Loop Returns x Order management flowsby Jan Szybowski, Software EngineerHi ๐ we are excited to announce the integration between Loop Returns and Order Management flows. This integration allows for a seamless shopper return experiences, while also reducing the load on your agents. If you are an Automation
timestamp1669899030193๐ Improvements in Shopify Refund modalby Deniss KozickisHi ๐ Today we are happy to present small but very important improvements to our Shopify Refund modal! We noticed that when performing a Partial Refund in Shopify Refund modal it may not be obvious what amount will be refunded and which
timestamp1668008796564โต๏ธ Navigate new Settings with breeze by Manuel Colasante๐ Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You donโt need to go to the Integrations page to find them