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Rules are getting a makeover!
by Mathias Ngo
If you edited a lot of rules before, you’re going to love this, and if not, it’s time to get started! 🤖 We are giving the rules a makeover, making them easier to edit and browse. Each rule has now its own dedicated edit page, just use them
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Record calls with our native phone integration
by Luci Furtun
We have just released call recordings for Gorgias' native phone integration. Now you can record, review, and download calls that you make in the helpdesk to ensure the quality of your voice support and level up your team. Recording phone
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Automation Statistics
by Romain Charbit
🤖 Automate all the things 🤖 You can now track your automation rate on the new Automation Statistics page! With these statistics, you can see at a glance how well your rules help you automate your customer interactions. You can see which
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Editing Shopify shipping address in Gorgias tickets
by Maxime Landry
Here at Gorgias, we intent on making sure every interaction with a customer can be resolved directly from the ticket. In support of this mission, we just added a new feature which allows you to edit Shopify shipping addresses directly from
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Instagram Messaging is Now Available (With No Follower Requirements)
by Zach Banov
We are happy to announce that Instagram has lifted their follower requirements for access to Instagram Messages! Now, any non-legacy Gorgias account, regardless of follower count, can integrate Instagram Messaging into their helpdesk. Fortimestamp1628517488509
Live statistics
by Clément Sirieix
Introducing live statistics, 2 new views, that will help you better understand how your team works on a daily basis. Starting from Pro account, you can access the live overview, that will provide you with the big picture regarding thetimestamp1627285950846
Editing Shopify orders in Gorgias tickets
by Maxime Landry
Here at Gorgias, our mission is to build a tool to make your support processes as streamlined and frictionless as possible. In support of this mission, we just added a new feature allowing you to edit Shopify orders directly from the
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SPF & DKIM Support
by Luci Furtun
If you’ve set up your email via forwarding, you may have heard customers complain that emails are ending up in the spam folder or not being sent at all. To ensure your emails always make it to the customer and stay out of the spam fold,
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Import Instagram DM History
by Mehdi Dellagi
Tired of jumping back onto the Instagram app to see previous conversations that occured Instagram direct messages? You will now have the full context for any Instagram direct message ticket, thanks to the automatic import of the customer’s
