timestamp1647263258521Reopening tickets when a message was not sentby Clément SirieixCurrently, when sending a message and closing a ticket, a 3rd party provider could reject it, leading to a loss of visibility for the given ticket. Now, when this event occurs the ticket will be reopened to let you address the issue.
timestamp1646757874846Remove tags from rulesby Mathias NgoYou can now remove tags from your tickets using our new rule action. You can use this feature to set up a delayed answer to your customers using the following process for example: 1. Snooze a ticket and apply a “follow-up needed tag”
timestamp1646668346876More custom stylings for your sidebarby Manuel ColasanteHave you ever gotten confused with the different HTTP widgets in the sidebar? Widgets are the individual blocks for each integrations. As you add more to your Gorgias account, it sometimes becomes hard to distinguish them. Adding a specific
timestamp1646239500000Small change in Shopify installation flowby Nicolas FaureWe just deployed a slight change to the flow of adding Shopify stores to a Gorgias helpdesk. Now, when clicking the "Add Shopify" button in the Shopify integration page, rather than being asked for your Shopify domain, you will be directly
timestamp1646236800000More customization for the Help Centerby Joris La Cancellera, Software EngineerDevelopersNew featureWe are delighted to announce that we released a couple of new customization capabilities for the Help Center product. You can now customize the banner text at your convenience, with or without a banner image Reposition the banner image
timestamp1645642800000Save and edit articles as drafts, publish them laterby Teodor ZaitWe’re making some long awaited improvements to our help center! We’ve just released a feature that enables help center users to edit their articles and save them as drafts before publishing them live on the website. For simplicity’s sake,
timestamp1644916516091Quick response flows in the chatby Roman FayzullinWe are happy to announce new capabilities to further more customize your self-service portal in the Gorgias chat. ✨💬 Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can use
timestamp1644420000000Single Sign-On supportby Nicolas FaureWe are happy to announce you can now use Single Sign-On(SSO) if the option is enabled in your help desk. What does that mean? You can allow agents to access the help desk via Google or Microsoft 365 instead of always entering their email
timestamp1643414810604Internal note macro actionby Victor Suo, Software EngineerWe are happy to announce that internal notes can now be directly added to tickets as macro actions! The internal note associated to the macro can be edited before the macro is sent in the collapsed area below the message:
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