Gorgias Updates

www.gorgias.com

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Yotpo reviews channel

by Mehdi Ben Hamida, Software engineeer

We have just released a new tickets channel for Yotpo integration! Now you can you receive product reviews and reply to them from Gorgias. Once Yotpo tickets are activated, every time you receive a review on one of your products, a new

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Chat performance improvements

by Gleb Billig, Software Engineer

Our engineers have been working hard to make significant performance improvements to the chat integration! We’re happy to announce that we reduced the amount of data required to initialize the chat by 40%. We’ve also optimized our static

Chat performance improvements

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Facebook Mentions support

by Walter Galante

We’ve just released an exciting new feature to our existing Facebook integration! You can now receive and respond to Facebook Mentions from within Gorgias. Once activated, every time a User or a Page will mention you on a Facebook post or

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Outbound phone calls improvements

by Samy Laumonier

You asked and we listened! You can now start an outbound call with a customer by clicking the phone number in their profile. How does it work? To initiate an outbound call, visit an existing ticket or customer profile for a customer with a

Outbound phone calls improvements

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Support for GIF and Audio Instagram DMs

by Mehdi Dellagi

We just released an update to our Instagram Direct Message integration, allowing you to receive GIFs and audio DMs directly in Gorgias. Now, when a customer sends a GIF or audio message via direct message, you’ll be able to play and respond

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Date picker dropdown redesign

by Xuan-Thi Nguyen

We refreshed the look of our date pickers with new calendar designs! 👩‍🎨 This is one of the first steps towards providing you a neater interface throughout the help desk. Date pickers are used in the Snooze ticket feature and the

Date picker dropdown redesign

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Filter all statistics reports by integrations

👋 We recently added a new feature: you can now filter all statistics reports using one or more of your integrations. 🎉📱 This should help you to get more insights on how your support tickets are handled per integration, as an example, it

Filter all statistics reports by integrations

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Customer timeline redesign

by Nikola Mijović, Senior Software Engineer

We’ve revamped the customer timeline design! 🎨 🖌 It is now way sleeker and more readable! Don’t worry this is only the beginning, our next step is to add integration events in the timeline. Stay tuned! The mobile user interface for this

Customer timeline redesign

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Receive & respond to Instagram Direct Messages

by Mehdi Dellagi

It’s finally here! We’ve just launched our integration to receive and respond to Instagram Direct Messages from within Gorgias. Our integration offers the following capabilities… 1. Receive and respond to Instagram direct messages in

Receive & respond to Instagram Direct Messages