Gorgias Updates

Gorgias Updates

www.gorgias.com

Drop-off Analysis in Flow Builder

by Narcisa Minca, Full Stack Developer
We are excited to announce a new addition to the Flow Builder – the Flow Drop-off Analysis! 🎉 The drop-off analysis allows you to see where customers are exiting your flows, step by step. This new capability enables you to identify and
Announcement
New feature

Voice Analytics Drill Down

by Denisa Dumitru, Software Engineer
Announcement
We're thrilled to introduce our Voice Analytics Drill Down! Get detailed insights into your call metrics, including average wait time, and talk time. What metrics can I drill down on? On the voice overview page, you can drill down on
Voice Analytics Drill Down

Shopify Actions for AI Agent

by Jordan Miller, Product Marketing Manager - Automate
Announcement
New feature
We’re excited to announce that our first pre-built Actions are now available for AI Agent! Cancel Order in Shopify Edit Order Shipping Address in Shopify These Actions will help you instantly resolve more types of requests from customers
Shopify Actions for AI Agent

Convert Orders Metric Drilldown

by Jan Balaz
Announcement
New feature
Convert
Our Performance Dashboard just got a major upgrade 🎉 Now, you can dive into a detailed view of all the orders generated from your campaigns. No more just seeing the number of orders—now you can see exactly what products were ordered, the
Convert Orders Metric Drilldown

📊 Improved Channels Report

by Charles Jacquet
Improvement
We have updated the Channels report It uses our new data stack, which means that you will be able to aggregate up to a year worth of data, and will ensure data consistency for past periods. We have also added support for more metrics!
📊 Improved Channels Report

Meet your new team member: AI Agent

by Bernie Goldenberg, Senior Product Marketing Manager - Automate
Announcement
New feature
We’re thrilled to announce that AI Agent is now available in all Automate subscriber Gorgias accounts! Get ready to transform your customer experience. Who is AI Agent? AI Agent is your newest team member. It sends accurate, personalized
Meet your new team member: AI Agent

Redesigned customer experience when selecting orders in Flows 🤩

by Sufiyan, Software Engineer
We’re bringing some exciting improvements to the experience your customers have when selecting orders during a Flow! Improvement: redesigned experience for “order selection” step in Flows We’ve revamped the previous button-based
Improvement

Meet the new Klaviyo integration!

by Felipe Gonçalves, Product Marketing Manager
Announcement
We're thrilled to introduce our latest enhancements to the Klaviyo integration at Gorgias! Brands using Klaviyo Reviews and SMS can now save time switching tabs, gain deeper insights inside Gorgias, and enhance personalization for a better
Meet the new Klaviyo integration!

Introducing Service Level Agreements (SLAs)

by Felipe Gonçalves, Product Marketing Manager
Announcement
We're thrilled to announce the introduction of SLAs in Gorgias! Imagine always having insight into how promptly your team responds to customers, ensuring no one is left waiting and consistently delivering timely responses. It's a
Introducing Service Level Agreements (SLAs)