Gorgias Updates

Gorgias Updates

www.gorgias.com

Introducing conditions in Flows ↪️ 🌟

by Itay Elgazar
🚀 Introducing a new ‘Conditions’ step - to allow creation of multiple paths ↪️ Hey Gorgias Community! We’re introducing a new Conditions step in the Flow builder, which will allow you to create multiple paths based on variables. This is
Announcement

Major Performance Boost in Analytics Reports 🚀

by Abdelhakim Bendjabeur, Software Engineer
Reports now load between 1.5x and 5x faster! Exciting news, our reporting page just got a major speed boost! We have heard your feedback and have worked hard to implemented some game-changing optimizations that have significantly boosted
Improvement

You can now create more than 4 ticket fields!

by Agent Experience Team
Ticket Fields are customizable ticket properties that allow you to summarize a conversation in a structured way to get actionable insights that will help you improve the buying experience, spot quality issues faster, reduce costs, and boost
Announcement
Improvement

☄️WooCommerce Variables in Gorgias for Enhanced Customer Support

by Simone Basso
We're pleased to announce that WooCommerce variables are now seamlessly integrated into Gorgias, unlocking a new level of flexibility and efficiency for your customer support workflows! What does this mean for you? 🔗 Enhanced Customer
Announcement
New feature

Dive into Agent's report on Voice Statistics!

by Felipe Gonçalves, Product Marketing Manager
Announcement
Get ready for some fantastic news – we've just added another cool update to the mix! Following the buzz about our Voice Statistics report, we're thrilled to introduce the Agent’s Report on Voice Statistics. It's like taking your insights to
Dive into Agent's report on Voice Statistics!

Article Templates for your Help Center

by Irinel Neculita
🚀 Introducing Help Center Article Templates! We're pleased to announce the addition of Article Templates to your Help Center setup. 🛠️✨ Our templates offer structured formats for FAQs, troubleshooting guides, and more. Whether you're
Announcement

Introducing Voice Statistics report ☎️📊

by Felipe Gonçalves, Product Marketing Manager
Announcement
📢 Hold the phone because we have an exciting news alert! 🎉 We're thrilled to unveil the brand-new Gorgias Voice Statistics reports! Get ready to dive into a dedicated page that monitors key voice metrics, empowering you to supercharge
Introducing Voice Statistics report ☎️📊

Meet the fresh new Gorgias Automate Statistics ✨

by Felipe Gonçalves, Product Marketing Manager
Announcement
We're thrilled to introduce a significant upgrade to your Gorgias Automate experience. 🎉 We completely rebuilt Automate Statistics to offer more robust reporting and helpful insights. Furthermore, we've adjusted the reports, introducing
Meet the fresh new Gorgias Automate Statistics ✨

New step in Flows: Customer Login 👤

by Itay Elgazar
🚀 Introducing a new New ‘Customer Log In’ for Streamlined Shopper Journeys! 🌟 Hey Gorgias Community! We’re introducing a new customer log in step in the Flow builder, which will allow you to request from customers to confirm their
Announcement