timestamp1592610720001
Deactivated views
by Samy Laumonier
From now on, it's easier and faster to delete an integration, for instance in case you need to recreate it. You can delete an integration that is used in the filters of a view, without having to manually delete the view first. The view...timestamp1591999800001
Support for Magento2 guest orders
by Gorgias Team
We've just added support for Magento2 guest orders! You can now see data from guest orders in your Gorgias account, and trigger rules using this data as well. timestamp1591405740001
New infobar design
by Samy Laumonier
We just released the new infobar design! Now, widgets are grouped by integration type and you can display several widgets side-by-side. Actions are displayed when you hover over a widget. You can quickly shrink/expand widgets with the...timestamp1591297020001
New action in rules: Hide Facebook comment
by Gorgias Team
It is now possible to build a rule that will hide Facebook comments. This will give you for example the ability to automatically hide negative comments. Please let us know what you think about this update and what we could improve at...
timestamp1590765060001
Undo sent message
by Gorgias Team
When responding to our clients we may send something we would like to revert, that's why we are introducing the ability to undo sent messages. Even though it is restricted to emails, you can expect us to add more of these to help you...timestamp1589482860001
New macros page in settings
by Louis Barranqueiro
It is now possible to manage your macros outside of your tickets, by accessing the new macro page through the settings: This will give you the ability to monitor usage in a single place while giving you the same customization abilities...
timestamp1588305600001
Revenue statistics is coming out of beta
by Jean
The revenue statistics just received an update that is available to all our new customers (who created their helpdesk after the 22 January). This update will become progressively available, and it may take up to 2 weeks to be active on...
timestamp1586482260001
New create order action for Shopify
by Samy Laumonier
We just released the new “create order” action for Shopify! You can now create Shopify orders from Gorgias for existing Shopify customers, with all the features and options that Shopify has, including: add existing products via the...timestamp1585594320001
New refund order action for Shopify
by Samy Laumonier
We just released the new version of the “refund order” action for Shopify! You can now refund Shopify orders from Gorgias with all the features and options that Shopify has, including: set quantities to refund set shipping amount to...
Subscribe to updates