Gorgias Updates

Collect shopper emails directly from Campaigns!

2024-10-09T14:38:46.951Z

As a Convert customer, you can now collect shoppers' email addresses with our Email Capture Form 📧

Gathering email addresses helps you grow your customer list and keep in touch with shoppers through your email marketing tools. You can send newsletters, updates, and promotions to keep them engaged.

When a shopper provides their email, we’ll save their details in Shopify and create a customer profile if they don’t already have one.

Start building your subscription list today!

Introducing Campaign Scheduling in Convert

2024-09-17T14:55:58.433Z

With Convert's new Campaign Scheduling feature, you can now automatically set your campaigns to start and stop — even outside of regular business hours.

Brands can now focus on strategy rather than logistics, ensuring campaigns go live at the right time. This added flexibility means better control over marketing efforts, more consistent results, and less stress on your team!

🚀 Boost Sales with AI-Powered Product Recommendations in Convert

2024-09-16T10:57:08.406Z

Personalization just got so much easier.

Get ready to boost your average order value and conversion rates with minimal effort with our newest feature: AI-powered Product Recommendations.

Here’s what you can do with this new recommendation engine:

✨ Recommend similar products based on shopper behaviour: Automatically suggest items similar to what your shoppers have been browsing.

✨ Engage returning customers with complementary product recommendations: Suggest items that pair well with their previous purchases, encouraging repeat business and increasing customer lifetime value.

✨ Offer alternatives for out-of-stock items: Don’t let an out-of-stock product mean a lost sale. Instantly suggest similar products to keep shoppers engaged and help them find exactly what they need.

✨ Promote your latest products: Ensure shoppers always see your newest products by dynamically showcasing your latest products based on Shopify catalog data.

This new feature is your ultimate tool for personalizing and enhancing the shopping experience while driving key metrics like LTV, AOV, conversion rates, and revenue.

Custom UTM Parameters for Convert

2024-08-29T14:53:25.290Z

Users now have control over their campaign tracking with the ability to customize UTM parameters for Convert campaigns.

🔧 Advanced Analytics: Customize UTMs to ensure accurate data and cleaner attribution.
🤝 Agency Collaboration: Align UTMs with your agency’s systems for better integration and reporting.

Custom UTMs give you the flexibility to keep your data consistent with your current formatting and work better with agency partners.

Optimize Your Campaign Messaging with A/B Testing

2024-08-19T12:35:31.533Z

Ready to maximize the impact of your campaigns? Our new A/B testing feature lets you experiment with different messaging variations to find out what resonates most with your shoppers.

Here’s how it works:

When you launch a test, your existing campaign automatically becomes the "Control Variant", keeping all your current settings intact.
You can create up to two additional variants that will mirror the same triggers as your control, with the only difference being the content of your messaging.
Once the test kicks off, traffic will be evenly split between your variants, giving you real-time insights on what works best.

Optimize your strategy, increase engagement, and drive better results by identifying the most effective messaging for your shoppers!

Collection-Based Unique Discount Code

2024-07-30T13:48:42.206Z

Users can now apply unique discount codes to specific collections. This improvement provides greater flexibility, allowing you to offer targeted discounts on selected collections rather than your entire product catalog.

Enjoy more control over your promotions and better manage your discounts with this update 💸

Campaign Status Overview

2024-07-29T16:01:42.943Z

Performance Dashboard has undergone another improvement — Campaign Status Overview🚦

What is it?

The Campaign Status Overview allows you to view the current status of all your campaigns at a glance within the Performance Tab. You can now easily see whether a campaign is active, inactive, or deleted.

Why is this Important?

Enhanced visibility: Quickly identify which campaigns are running, paused, or no longer in use without having to dig through multiple screens.
Improved management: Efficiently manage your campaigns by knowing their exact status, enabling you to make timely decisions to optimize your campaigns.
Better insights: Gain clear insights into your campaign performance and history, helping you understand what works best and plan future campaigns more effectively.

Convert Orders Metric Drilldown

2024-07-11T13:43:53.376Z

Our Performance Dashboard just got a major upgrade 🎉 Now, you can dive into a detailed view of all the orders generated from your campaigns. No more just seeing the number of orders—now you can see exactly what products were ordered, the order value, and more.

But that's not all. You can also download this detailed order list as a CSV file. Get ready to supercharge your insights and take your campaigns to the next level.

To learn more, visit our help doc.

Unique Discount Codes for Campaigns

2024-05-02T19:25:00.601Z

Introducing Unique Discount Code for Convert Campaigns!

With this new feature, you can seamlessly incorporate unique discount codes directly into your Convert campaigns.

Each visitor will now receive a single-use discount code, rather than the generic one. Easily track how many times the discount code was redeemed and monitor conversions. Plus, our unique discount codes expire in just 48 hours, ensuring exclusivity and preventing sharing on discount websites.

To begin, simply create your unique discount offer—whether it's a fixed amount, a percentage off, or free shipping.

Mobile Exit Intent Trigger Improvement

2024-04-11T14:57:00Z

Exciting news for brands with high mobile traffic!

We’ve improved our mobile exit intent trigger. Now, mobile shoppers will encounter the exit intent campaign if they exhibit behavior suggesting an attempt to close the browser, like clicking on the bottom right corner or trying to switch tabs.📱✨