{"version":"https://jsonfeed.org/version/1.1","title":"Gorgias Updates","description":"www.gorgias.com","icon":"https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/newspages/PzZcLV4jj5GFeUSrVyjs/01h55ta3gs3e3tq02azdq1j62h-header-logo.png","favicon":"https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/newspages/PzZcLV4jj5GFeUSrVyjs/01h55ta3gs8p9e1qcqdb7qwpga-favicon.ico","items":[{"id":"ZzUaOTtHYpvKffNiipey","url":"https://updates.gorgias.com/publications/chat-campaigns-shopify-action-and-new-keyboard-shortcut","title":"Chat campaigns, shopify action and new keyboard shortcut","summary":"We've made a few improvements with the chat campaigns, shopify's edit last order shipping address action and we added a new keyboard shortcut! See the details below or check out the video. Chat campaigns When a message on the chat is...","authors":[{"name":"Gorgias Team","url":"mailto:support@gorgias.com","avatar":"https://letters.noticeable.io/G17.png","empty":false}],"tags":["Improvement","Bug fix"],"content_html":"
We’ve made a few improvements with the chat campaigns, shopify’s edit last order shipping address action and we added a new keyboard shortcut! See the details below or check out the video.
\nChat campaigns
\nEdit last order shipping address
\nNow when you use the “Edit last order’s shipping address” Shopify action in macros you can also edit the customer’s name. Previously it was only possible to do this in the Shopify backend.
\nInternal note keyboard shortcut
\nFor keyboard shortcut fans: you can now switch to write an internal note by typing i
. Check out all the keyboard shortcuts by typing ?
or shift
+ /
on your keyboard.
Update on the satisfaction surveys: next week we’ll deploy the first version. Stay tuned and happy customer supporting.
\n","date_published":"2018-11-01T01:58:00Z","date_modified":"2018-11-01T01:59:12Z"},{"id":"fPpVD9RAFzBXm0QuINP9","url":"https://updates.gorgias.com/publications/new-integration-smile-io-many-small-bug-fixes-and-improvements","title":"New integration: smile.io + many small bug fixes and improvements","summary":"You may have heard about our new Smile.io integration here as one of the latest new releases. At Gorgias we're trying to get to you as many features as we can, but we also have to do some less exciting maintenance and bug fixing as part...","image":"https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/fPpVD9RAFzBXm0QuINP9/01h55ta3gs21qwhzdht0pmcx6t-featured-image.png","authors":[{"name":"Gorgias Team","url":"mailto:support@gorgias.com","avatar":"https://letters.noticeable.io/G17.png","empty":false}],"tags":["New feature","Improvement","Bug fix"],"content_html":"You may have heard about our new Smile.io integration here as one of the latest new releases. At Gorgias we’re trying to get to you as many features as we can, but we also have to do some less exciting maintenance and bug fixing as part of the natural cycle of software development.
\nThese past 2 months we’ve been focusing on precisely that: bug fixes for all our integrations and delivery/incoming messages and Rules. These may not be the most visible of achievements, but we’ve spent a significant amount of effort in making sure you never lose a customer message. We’ve added extra tests, checks, and alerts to achieve this. We are hopeful that with these changes, you’ll never miss a message again.
\nBug fixes aside, there are a few small, but notable improvements to Views and Rules:
\nis one of
filter allows you to filter by multiple items at a time, similar to what we had in Rules for quite some time.Also now when you update the chat settings, previously we had a 5 minute timeout before changes were taken into effect on your website. Now the changes to the chat are almost instantaneously reflected on your website.
\n","date_published":"2018-09-11T23:26:00Z","date_modified":"2018-09-11T23:27:39Z"}],"language":"en","home_page_url":"https://www.gorgias.com/","feed_url":"https://updates.gorgias.com/bug-fix.json"}