urn:noticeable:projects:21eo8eZCuU26Jqu0C7hZGorgias Updateswww.gorgias.com2024-04-09T23:55:42.537ZCopyright © GorgiasNoticeablehttps://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/newspages/PzZcLV4jj5GFeUSrVyjs/01h55ta3gs3e3tq02azdq1j62h-header-logo.pnghttps://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/newspages/PzZcLV4jj5GFeUSrVyjs/01h55ta3gs3e3tq02azdq1j62h-header-logo.png#f58d86urn:noticeable:publications:Ja930MztEYJSILKNR2Bd2024-04-09T23:55:34.606Z2024-04-09T23:55:42.537ZAdd multiple accounts on TikTok Shop and WooCommerceYou can now connect multiple stores with our TikTok Shop and native WooCommerce applications! Previously, only a single TikTok Shop or WooCommerce account could be integrated within Gorgias. We’ve now added the ability to connect (and<p><strong>You can now connect multiple stores with our TikTok Shop and native WooCommerce applications!<br></strong></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/Ja930MztEYJSILKNR2Bd/01ht36m38aq82e3sn3ww0v9svc-image.png" alt="" loading="lazy" title=""></figure><strong><br></strong>Previously, only a single TikTok Shop or WooCommerce account could be integrated within Gorgias. <p></p><p>We’ve now added the ability to connect (and disconnect) multiple accounts independently, allowing you to manage more of your support workflow through Gorgias. </p><p>To add additional accounts, visit the <strong>Accounts </strong>tab in the TikTok Shop and WooCommerce settings pages and select the new <strong>Add Account </strong>button. </p><p><strong>Note: </strong>To disconnect the TikTok Shop or WooCommerce app after all of the individual integrations have been disconnected. </p><p>Once you’ve had a chance to connect all of your accounts, let us know what you think by emailing us at [email protected] or via chat. </p>Dany Yacoub[email protected]urn:noticeable:publications:mvCNTkSMtwgUhYONcZGI2024-04-04T14:50:05.581Z2024-04-04T14:50:10.811ZAutomatically generate Help Center content ✨Every day, you receive and answer common questions from your customers. A Help Center is your best strategy to proactively answer these common questions — especially if you subscribe to gor and enable Article Recommendations. AI can now<p>Every day, you receive and answer common questions from your customers. A Help Center is your best strategy to proactively answer these common questions — especially if you subscribe to gor and enable Article Recommendations.</p><p>AI can now save you hours when creating or updating your Help Center by drafting content based on your unique customer interactions.</p><h2>How does AI generate Help Center content?</h2><p>AI studies your account’s past interactions to understand your most common questions. Then, it drafts articles based on how you responded to those questions.</p><p>You can see the number of tickets that inspired each AI-generated article to understand how impactful the article will be.</p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/mvCNTkSMtwgUhYONcZGI/01ht3e1c3zyqqh4bh67pfwwnqj-image.png" alt="" loading="lazy" title=""></figure><p></p><p>AI-generated content is unique to your account — data between accounts is not shared.</p><p>If you’re an Automate subscriber, populating your Help Center with content is a great way to take advantage of Article Recommendations (and other upcoming AI features… 👀) to resolve even more customer interactions without any wait time or agent effort. </p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/mvCNTkSMtwgUhYONcZGI/01ht3echv759chha5nbhj26dgc-image.png" alt="" loading="lazy" title=""></figure><p></p><h2>How do I see my AI-generated Help Center content?</h2><p>AI-generated content is available in a couple of places throughout Gorgias, depending on whether you already have a Help Center or need to create one. </p><h3>If you don’t have a Help Center yet</h3><p>If you don’t have a Help Center, you can set one up with our easy step-by-step wizard. Simply head to <strong>Settings &gt; Help Center</strong> and click <strong>Create Help Center. </strong>Your AI-generated articles will be waiting for you in the setup experience. </p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/mvCNTkSMtwgUhYONcZGI/01ht3e1z0gf016e7m9qmcsj4y3-image.png" alt="" loading="lazy" title=""></figure><p></p><h3><strong>If you already have a Help Center</strong></h3><p>If you already have a Help Center, you’ll find a new <strong>✨&nbsp;AI Library</strong> tab in your Help Center’s settings. Inside, you’ll find AI-generated articles unique to your account.</p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/mvCNTkSMtwgUhYONcZGI/01ht3e2avfdndkmrdnkvqd1d3g-image.gif" alt="" loading="lazy" title=""></figure><p></p><p>Of course, you can edit each article before adding it to your Help Center to ensure it perfectly matches your policies and brand voice.</p><h2>Who can access AI-generated content?</h2><p>To access AI-generated content, you must fit a few criteria:</p><ul><li><p>Have <strong>exactly one</strong> active Shopify integration in your Gorgias account (support for multi-store brands is coming soon)</p></li><li><p>Have a Help Center with English (US or UK) as the default language</p></li><li><p>Be in an English-speaking country </p></li><li><p>Be your account’s Owner, Admin, or Lead Agent</p></li><li><p>Have at least 100 Helpdesk tickets in the last 90 days (not counting Chat or spam tickets)</p></li><li><p>Did not opt out of 3rd-party data sharing</p></li></ul><p>If you are not eligible for this feature but would find it useful, please <a href="https://portal.productboard.com/gorgias/1-gorgias-product-roadmap/tabs/1-launched/submit-idea?utm_source=noticeable&amp;utm_campaign=21eo8ezcuu26jqu0c7hz.automatically-generate-help-center-content-1&amp;utm_content=publication+link&amp;utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.mvCNTkSMtwgUhYONcZGI&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank">request this feature from our product team</a>.</p><h2>How often will AI generate content (and how will I know)?</h2><p>We generate content weekly, for any account that matches the above criteria and hasn’t had any AI-generated articles in the last few months. If you meet the criteria listed above, you should receive AI-generated every 3-6 months, depending on your account’s side.</p><p>You will receive an email and notifications in Gorgias when AI-generated articles are available in your account.</p><p>If you have trouble, check out our support articles for adding AI Articles to <a href="https://docs.gorgias.com/en-US/422031-01b2bf287f8e4447add54794e89c3e8a?utm_source=noticeable&amp;utm_campaign=21eo8ezcuu26jqu0c7hz.automatically-generate-help-center-content-1&amp;utm_content=publication+link&amp;utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.mvCNTkSMtwgUhYONcZGI&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank">new Help Centers</a> or <a href="https://docs.gorgias.com/en-US/ai-library-445063?utm_source=noticeable&amp;utm_campaign=21eo8ezcuu26jqu0c7hz.automatically-generate-help-center-content-1&amp;utm_content=publication+link&amp;utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.mvCNTkSMtwgUhYONcZGI&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank">existing Help Centers</a>. </p><p><strong>We hope this update helps you build out your Help Center in a fraction of the time. Check it out and let us know what you think!</strong> </p>Jordan Miller[email protected]urn:noticeable:publications:UfENqzjOdERvNfTOKQ0X2024-04-04T13:19:42.511Z2024-04-12T13:25:43.684ZIt's here! The Tickets Panel is now live💫We've been enthusiastically working behind the scenes, closely listening to your valuable feedback every step of the way because we know how important it is to manage tickets, especially when dealing with multiple customers at once. And<p>We've been enthusiastically working behind the scenes, closely listening to your valuable feedback every step of the way because we know how important it is to manage tickets, especially when dealing with multiple customers at once. And guess what? The moment you've all been waiting for has finally arrived:<br><br>🚀 The new dedicated Tickets Panel is officially<strong> </strong>live for<strong> every one of you</strong>.</p><p>But let's set the record straight right from the start: this isn't about replacing the old ticket management experience you're accustomed to — think of it more as adding a new tool to your toolbox.</p><h3><span style="color: rgba(0, 0, 0, 1);">So, what's in store? Let's take a look:</span></h3><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/UfENqzjOdERvNfTOKQ0X/01htmm5xmxf2q1r5s2j2hhahg3-image.png" alt="" loading="lazy" title=""></figure><p></p><h3><strong>Why should you use the tickets panel? Let's dive in:</strong></h3><p>👉 <strong>Effortless Navigation:</strong> Say goodbye to the hassle of bouncing between different tickets. Our dedicated Tickets Panel lets you manage everything seamlessly in one place. [1]</p><p>🔍 <strong>Customized Sorting:</strong> Prioritize with ease! You can sort tickets by last message, last received message, or creation time, giving you full control over your workflow. [2]</p><p>👀 <strong>Stay Up-to-Date:</strong> Handy red notifications let you spot unread messages at a glance, ensuring you never miss a beat in your customer conversations. [3]</p><p><strong>And here are some key highlights to keep in mind:</strong></p><ul><li><p>You're in control! Enable or disable the Tickets Panel whenever you please with the toggle in the navigation panel.</p></li><li><p>Customize to your heart's content! Adjust the width of the panel to suit your preferences.</p></li><li><p>This new panel complements, not replaces, the existing table view, providing you with even more options to manage your tickets effectively.</p></li><li><p>You can perform bulk actions on tickets by turning off the new panel and returning to the existing view.</p></li><li><p>Agents now land straight in their Inbox at the Tickets workspace upon logging in, getting them started on their shift in no time.</p></li></ul><blockquote><p>Check out our helpful <a href="https://docs.gorgias.com/en-US/tickets-panel-353165?utm_source=noticeable&amp;utm_campaign=21eo8ezcuu26jqu0c7hz.its-here-the-tickets-panel-is-now-live-1&amp;utm_content=publication+link&amp;utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.UfENqzjOdERvNfTOKQ0X&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank">documentation</a> to learn all about the new ticket panel!</p></blockquote><p>Dive into the new Tickets Panel today and uncover a world of improved ticket management capabilities that will boost your agents' productivity and help them excel!</p>Felipe Gonçalves[email protected]urn:noticeable:publications:CL8BbJngE8bLxZZvNF732024-04-04T09:06:10.300Z2024-04-04T09:06:33.577ZOption to publish a one-page Help Center 📃The Gorgias Help Center has always been the go-to solution to share information about your products and policies with customers. Now, we’re happy to give you a new option to display your Help Center content in a one-page format (instead of<p>The Gorgias Help Center has always been the go-to solution to share information about your products and policies with customers. Now, we’re happy to give you a new option to display your Help Center content in a one-page format (instead of just the existing card format).</p><p>Take a look at the new one-page layout, which features toggles and a static table of contents: </p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/CL8BbJngE8bLxZZvNF73/01ht0spk5p6f1gshbxkqdxnnd6-image.png" alt="" loading="lazy" title=""></figure><p></p><p>And of course, Automate subscribers can still display Flows and Order Management at the top of the Help Center, to let customers easily answer FAQs and track and manage orders via self-service. </p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/CL8BbJngE8bLxZZvNF73/01ht0sq4hyfx522k8c05sty1fs-image.png" alt="" loading="lazy" title=""></figure><p></p><p>If you’re creating a Help Center for the first time, you’ll have the option to choose between the one-page or card layout in the <strong>convenient setup wizard</strong>. </p><p>If you already have a Help Center, head to <strong>Settings &gt; Help Center &gt; Appearance </strong>to switch your layout at any time. </p><p>We’re always aiming to make our solutions more flexible and customizable to give you control over how your brand shows up for your customers. Give the one-page Help Center a try and let us know what you think! </p>Ulad Ramanovich[email protected]urn:noticeable:publications:qIDFHQOQ2bMi186Gc2l32024-04-02T10:44:09.376Z2024-04-02T10:44:27.351ZError management for HTTP step in Flows ✅ In the event of an HTTP request failure, shoppers will no longer be trapped in a flow. The HTTP request step now features two branches: Success, which is triggered when the request is successful, and Error, which is activated when the<p>In the event of an HTTP request failure, shoppers will no longer be trapped in a flow.</p><p>The <strong>HTTP request</strong> step now features two branches: <strong><span style="color: rgba(86, 194, 87, 1);">Success</span></strong>, which is triggered when the request is successful, and <strong><span style="color: rgba(240, 67, 67, 1);">Error</span></strong>, which is activated when the request fails or returns a status code of 400 or above.</p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/qIDFHQOQ2bMi186Gc2l3/01htf2bpj5z39kzv4qwyz8xtr3-image.png" alt="" loading="lazy" title=""></figure><p></p><p></p><p></p><p>If you possess Flows that utilize <strong>HTTP request</strong>, they have been updated to incorporate <strong>Create ticket </strong>steps in case of <strong><span style="color: rgba(237, 82, 82, 1);">Error</span></strong>, while maintaining the previous flow in the <strong><span style="color: rgba(122, 186, 102, 1);">Success</span></strong> branch.<br><br></p><hr><p><span style="color: rgb(65, 65, 65);"><br></span><span style="color: rgb(29, 28, 29);">Need help getting started? Check out this </span><a href="https://docs.gorgias.com/en-US/steps-(triggers-options-and-ends)-315394?utm_source=noticeable&amp;utm_campaign=21eo8ezcuu26jqu0c7hz.introducing-conditions-in-flows&amp;utm_content=publication+link&amp;utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.S60Pu2z2QvRSDWU1prAY&amp;utm_medium=newspage" rel="noopener noreferrer" target="_blank"><span style="color: rgba(var(--sk_highlight,18,100,163),1);">Steps</span></a><span style="color: rgb(29, 28, 29);"> article for detailed instructions.</span></p>Ricardo de Arruda[email protected]urn:noticeable:publications:EptYYIcFrOz0LsdqgWj52024-04-01T07:25:00Z2024-04-08T14:06:35.792ZAccess Shopify Order Metafields from GorgiasIntroducing Shopify Order Metafields! You can now access metafield data for Shopify Orders directly from the Gorgias widget. How to get started In the Shopify widget on a ticket or a customer profile, find and open any order Search<p><strong>Introducing</strong> <strong>Shopify Order Metafields!</strong> You can now access metafield data for Shopify Orders directly from the Gorgias widget. </p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/EptYYIcFrOz0LsdqgWj5/01hsb8740m7tfzbdatkykn5jtb-image.png" alt="" loading="lazy" title=""></figure><br><br><strong>How to get started</strong><p></p><ul><li><p>In the Shopify widget on a ticket or a customer profile, find and open any order </p></li><li><p>Search for the order field titled <strong>Metafields</strong> at the bottom of the order</p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/EptYYIcFrOz0LsdqgWj5/01ht3r06rk83z6qm8s2d5gt0cb-image.png" alt="" height="345.99538106235565" loading="lazy" title="" width="244"></figure><p></p></li><li><p>Open the <strong>Metafields</strong> section by clicking the uncollapse icon. </p></li><li><p>If the customer’s order has any metafields populated, they will be loaded. Otherwise, you will see the following message: “Order has no metafields populated”</p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/EptYYIcFrOz0LsdqgWj5/01ht3vnr282d8q56d27tsdh2jq-image.png" alt="" loading="lazy" title=""></figure><p></p></li></ul><p>Once you have had a chance to try out our new Order Metafields feature, let us know what you think by emailing us at [email protected] or reaching out to us via the chat!</p><p>To find additional details, kindly <a href="https://docs.gorgias.com/en-US/shopify-actions-461552?utm_source=noticeable&amp;utm_campaign=21eo8ezcuu26jqu0c7hz.access-shopify-order-metafields-from-gorgias&amp;utm_content=publication+link&amp;utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.EptYYIcFrOz0LsdqgWj5&amp;utm_medium=newspage#order-metafields" rel="noopener nofollow" target="_blank" title="Documentation">refer to our help documentation</a>.</p>Alexandru Daineanu[email protected]urn:noticeable:publications:rGvzingWJ74REmHyFW4g2024-03-29T11:28:47.818Z2024-03-29T11:36:34.208ZCalculate your Gorgias Automate savings🎉 Happy Friday! But wait, the excitement doesn't stop there! We've got some thrilling news to kick off your weekend. Yesterday, we rolled out brand-new metrics in Gorgias Statistics: Ticket Handle Time and Online Time. These metrics are<p>🎉 Happy Friday! But wait, the excitement doesn't stop there! We've got some thrilling news to kick off your weekend.</p><p>Yesterday, we rolled out brand-new metrics in Gorgias Statistics: <a href="https://updates.gorgias.com/publications/introducing-new-metrics-ticket-handle-time-and-online-time-1?utm_source=noticeable&amp;utm_campaign=21eo8ezcuu26jqu0c7hz.calculate-your-gorgias-automate-savings&amp;utm_content=publication+link&amp;utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.rGvzingWJ74REmHyFW4g&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank">Ticket Handle Time and Online Time.</a> These metrics are all about boosting your ability to measure agent efficiency. And guess what? We're thrilled to announce another game-changer for Gorgias Automate subscribers: <strong>Time Saved by Agents!</strong></p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/rGvzingWJ74REmHyFW4g/01ht4t9heeeb4e75e8daz3qy7y-image.png" alt="" loading="lazy" title=""></figure><p></p><p>This addition lets you track how much quicker your team can resolve interactions, giving you a clear picture of efficiency gains by monitoring the time freed up for your team.</p><p>But there's more! We've also simplified the process for you to customize cost projections. Head over to the My Automate page to specify agent costs for even more accurate insights into potential savings.</p><p>Navigate to the <strong>My Automate</strong> page, then click <strong>Explore Data</strong>:</p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/rGvzingWJ74REmHyFW4g/01ht4vbn617532jb57mrz1rz06-image.png" alt="" loading="lazy" title=""></figure><p></p><p>We've put in the work to show you exactly how much time and money your team is saving with each automated interaction. Plus, we've taken into account the impact on customer experience, so you can see firsthand how much faster your customers are receiving the assistance they need.</p><p>And here's the best part: even if you're not a Gorgias subscriber, you can still check out the estimated potential savings with the ROI calculator. Simply input your data, and voila! You'll receive projected results on potential savings from automation.<br><br>Navigate to the <strong>Automate page</strong>, then click <strong>Calculate Potential Return on Investment</strong>:</p><p></p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/rGvzingWJ74REmHyFW4g/01ht4vntw4vwv5zbqbvqkd771w-image.png" alt="" loading="lazy" title=""></figure><br>Then estimate your savings by inputting your data:<p></p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/rGvzingWJ74REmHyFW4g/01ht4vwrejstr27mjnmab8cz6b-image.png" alt="" loading="lazy" title=""></figure><p></p><p><a href="https://docs.gorgias.com/en-US/my-automate-403846?utm_source=noticeable&amp;utm_campaign=21eo8ezcuu26jqu0c7hz.calculate-your-gorgias-automate-savings&amp;utm_content=publication+link&amp;utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.rGvzingWJ74REmHyFW4g&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank">To learn how the metrics are calculated, please refer to our Help docs here.</a></p><p>So, relax and dive into your Gorgias Automate dashboard to explore this game-changing metric.</p><p>Happy reporting! 📊</p>Felipe Gonçalves[email protected]urn:noticeable:publications:NsWmqw4PACWEMwCHqVWM2024-03-28T17:56:16.278Z2024-03-28T18:37:39.316Z📊 Introducing new metrics: Ticket Handle Time and Online Time ⏰!We're excited to announce new metrics designed to improve how you measure agent efficiency, diligence, and productivity in the Overview and Agents reports. Additionally, we've revamped the Support Performance Overview report layout to<p>We're excited to announce new metrics designed to improve how you measure agent efficiency, diligence, and productivity in the Overview and Agents reports. Additionally, we've revamped the Support Performance Overview report <strong>layout to enhance usability for you.</strong></p><h1>Support Performance Overview Report</h1><h2><span style="color: rgba(0, 0, 0, 1);">Ticket Handle Time</span></h2><p>Ticket Handle Time (THT), also known as Average Handle Time (AHT), is a vital metric that measures the <strong>average time your agents spend resolving a ticket</strong>. This metric provides valuable insights into your agents' efficiency and enables you to effectively forecast the necessary agent count to manage your ticket volume. Analyzing Ticket Handle Time allows you to optimize operational <strong>efficiency, enhance response times, and deliver exceptional customer experiences.</strong><br></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/NsWmqw4PACWEMwCHqVWM/01ht2zsznwrt8w88tmy1htycjw-image.png" alt="" loading="lazy" title=""></figure><p></p><p></p><blockquote><p>You can find these metrics both in the Support Performance Overview and the Agents reports.</p></blockquote><h1>Support Performance Agents report</h1><h2>Online Time</h2><p>Exciting news! We've revamped the way we track the time spent by agents in Gorgias. While this metric was previously available only in the Live Agents report and couldn't be analyzed over different periods. However, it's now been completely reworked for better accuracy. This enhancement empowers you to assess your agents' performance more effectively over time.</p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/NsWmqw4PACWEMwCHqVWM/01ht2zktwbq5xffvh6kfx53scg-image.png" alt="" loading="lazy" title=""></figure><p></p><p></p><blockquote><p>This metric is in the Agents report; online time has been removed from the Live Agents report.</p></blockquote><h1>Productivity metrics</h1><p>To help you assess your agents’ productivity, we have also precomputed 3 metrics for you:</p><ul><li><p><strong>Closed tickets per hour</strong>: Number of closed tickets divided by Online Time</p></li><li><p><strong>Tickets replied per hour</strong>: Number of tickets replied divided by Online Time</p></li><li><p><strong>Messages sent per hour</strong>: Number of messages sent divided by Online Time</p></li></ul><p>All 3 metrics can be found in the Agents report.</p><p>Note: <span style="color: var(--tw-prose-body);">The new metrics commenced tracking on March 19th, 2024, with no data accessible prior to that date.</span></p><hr><h1><span style="color: rgba(15, 15, 15, 1);"> The Legacy Overview will be </span><span style="color: rgba(255, 0, 0, 1);">deprecated</span><span style="color: rgba(15, 15, 15, 1);"> at the end of June 2024</span></h1><p>This only concerns customers who joined before August 2023 and had access to the legacy overview. The legacy Overview will be deprecated by the end of June 2024. It will still be accessible at the bottom of this page until then. </p><p>You can check out our help documentation here and explore how the <a href="https://docs.gorgias.com/en-US/how-metrics-are-calculated-406747?utm_source=noticeable&amp;utm_campaign=21eo8ezcuu26jqu0c7hz.introducing-new-metrics-ticket-handle-time-and-online-time-1&amp;utm_content=publication+link&amp;utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.NsWmqw4PACWEMwCHqVWM&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank">metrics are calculated.</a></p>Charles Jacquet[email protected]urn:noticeable:publications:VDeEerkQuLmoJyzeYOki2024-03-28T11:57:34.153Z2024-03-28T11:58:32.535ZCampaign Library for Convert subscribers!We're excited to announce the release of Campaigns Library! Convert Subscribers now have direct access to our most successful campaign templates, directly integrated into the campaign creation flow. Now, creating impactful campaigns<p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/VDeEerkQuLmoJyzeYOki/01ht265sa6tdf5vp2dszbwrf9e-image.png" alt="" loading="lazy" title=""></figure><p></p><p>We're excited to announce the release of <strong>Campaigns Library</strong>!</p><p>Convert Subscribers now have direct access to our most successful campaign templates, directly integrated into the campaign creation flow.</p><p>Now, creating impactful campaigns has never been simpler. With just a few clicks, you can tap into the strategies that have proven to be highly effective, saving you time and effort while maximizing your results.</p>Mariusz Janczyn[email protected]urn:noticeable:publications:epCXipFxAg2cCxKb3VvG2024-03-27T17:28:17.793Z2024-04-15T07:30:18.657ZOnboarding flows for campaigns usersIntroducing a Seamless Onboarding Experience for Campaigns! We're thrilled to unveil an enhanced onboarding journey! For Convert Subscribers we created a guided Onboarding journey ensuring you have: 1️⃣ Shopify Store Verified 2️⃣ Chat<p><strong><span style="color: var(--tw-prose-body);">Introducing a Seamless Onboarding Experience for Campaigns!</span></strong></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/epCXipFxAg2cCxKb3VvG/01ht0fvkxzxyr1rhxypsexdg6m-image.png" alt="" loading="lazy" title=""></figure><p></p><p><span style="color: var(--tw-prose-body);">We're thrilled to unveil an enhanced onboarding journey!</span></p><p><span style="color: var(--tw-prose-body);">For Convert Subscribers</span><span style="color: rgb(13, 13, 13);"> we created a guided Onboarding journey ensuring you have: 1️⃣ Shopify Store Verified 2️⃣ Chat Integrated with Shopify 3️⃣ Campaign Bundle Installed 4️⃣ Personalized Top 3 Campaign Recommendations, ready to activate instantly.</span></p><p><span style="color: var(--tw-prose-body);">This simplified process ensures you'll be launching campaigns effortlessly! 🚀</span></p>Nicolae Godina[email protected]