Gorgias Updates

www.gorgias.com

Statistics Improvements: Including messages sent via API and fixing a bug that included some internal-notes in metrics

by Gorgias Support

Here's a concise overview of some recent technical improvements: Public messages sent via API are now included in metrics computation. We are including these messages to better reflect the impact of all the tools you use on the customer

Coming soon: Tickets Sidebar’s new look!

by Felipe Gonçalves, Product Marketing Manager

We’re constantly impressed with how teams use Gorgias to deliver great customer service, especially within the Tickets workspace. Each day, our users tackle a wide range of tasks, from triaging tickets to chatting with customers and

Variables in Flows

by Jan Szybowski

🎉 Introducing variables in Flows! 🤖 We are delighted to introduce variables support in Flows, a feature designed to provide deeper personalization and customization to your automated conversations.

Statistics Improvements: standardized Messages sent definition and fixed Agents report bug

by Charles Jacquet

Here's a concise overview of some recent technical improvements: Messages sent in the Live Agents report now excludes internal notes We have changed the way the Messages sent metric in the Live Agents is computed to match the definition

Auto-Embedded Contact Forms

by Kyrylo Chebotarov, Senior Software Engineer

🎉 Exciting News! 🎉 Introducing our new Auto-Embed Contact Form Solution - your one-click ticket to effortlessly adding contact forms to your website without breaking a sweat! 😅 Remember when we introduced the Contact Forms feature?

Improved metrics in Gorgias Statistics

by Gorgias Team

We're here to share some important changes we've made to the Support Performance Overview report, based on user research and customer feedback. These updates aim to enhance your experience and provide clearer insights. Let's delve into

Introducing AI-Powered Contact Reason Suggestion ✨

by Ricardo de Arruda, software engineer

We are thrilled to announce an exciting addition to our product lineup that will improve your customer support operations – AI-Powered Contact Reason Suggestion ✨ Contact Reason is a custom field designed for e-commerce purposes. It

New Customer Timeline Button Location

by Iustina Dumitru

Customers sometimes create multiple tickets about the same issue. Therefore, it’s important for agents to be able to easily view a customer’s previous tickets to ensure the agent has all the context they need to best support the customer.

Order Selection in Flows

by Jan Szybowski

🎉 Introducing Order Selection step in Flows! 📦 In case you're not familiar, see our Flows announcement. We're excited to unveil a powerful new feature that brings even more convenience and efficiency to your interactions with customers.