Gorgias Updates

www.gorgias.com

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Simplify your Email setup with our new Forwarding wizard!

by Neshat Korivand, Senior Product Manager

We’re excited to announce a new wizard that guides you through the process of setting up your email forwarding to Gorgias in just a few steps. Follow clear instructions on connecting your support email. Set up email forwarding

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Gorgias Voice Improvements Recap ✨

by Felipe Gonçalves, Product Marketing Manager

As the seasons change and the end of the year approaches quickly, phones may start ringing more frequently, especially with BFCM just around the corner. This is a busy period for you and your team, and we want to ensure you're fully

Gorgias Voice Improvements Recap ✨

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⭐️ CSAT scores are now available in rules

by Charles Jacquet

We’re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! 🎉 You can now create rules based on your Customer Satisfaction (CSAT) scores! 🌟 This new capability

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Set default email address

by Neshat Korivand, Senior product manager

We are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction

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Meet the new Klaviyo integration!

by Felipe Gonçalves, Product Marketing Manager

We're thrilled to introduce our latest enhancements to the Klaviyo integration at Gorgias! Brands using Klaviyo Reviews and SMS can now save time switching tabs, gain deeper insights inside Gorgias, and enhance personalization for a better

Meet the new Klaviyo integration!

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Never miss an important update with in-app notifications for mentions!

by Antonio Lapa

We're excited to announce a brand new way to stay in the loop – in-app notifications are here! 🎉 Now, when a colleague @mentions you in an internal note, you'll receive a notification right within Gorgias. No more digging through emails

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Channel filter on Automate Statistics

by Narcisa Minca, Full Stack Developer

We are excited to announce a new addition to the Automate Overview Page – the Channel Filter! 🎉 The channel filter allows you to segment and analyse your automate data based on specific channels. This new capability enables you to gain

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Add multiple accounts on TikTok Shop and WooCommerce

You can now connect multiple stores with our TikTok Shop and native WooCommerce applications! Previously, only a single TikTok Shop or WooCommerce account could be integrated within Gorgias. We’ve now added the ability to connect (and

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Automatically generate Help Center content ✨

by Jordan Miller, Product Marketing Manager - Automate

Every day, you receive and answer common questions from your customers. A Help Center is your best strategy to proactively answer these common questions — especially if you subscribe to Automate and enable Article Recommendations. AI can

Automatically generate Help Center content ✨