Gorgias Updates

www.gorgias.com

timestamp1704189512277

Dark mode now available ✨

by Xuan-Thi Nguyen, Front-end developer

Reduce eye strain and increase battery life with dark mode! We are thrilled to announce the availability of the much-anticipated dark mode. With this release, you can choose to keep the classic theme or change to dark or light mode. You

Dark mode now available ✨

timestamp1702996130705

Connect Flows to 3rd-party tools via HTTP

by Jordan Miller, Product Marketing Manager - Automate

With the new Request HTTP step, you can now fetch data and push actions to your tools in Flows! This new capability opens up a wide range of automation use cases, including: Adding customers to marketing lists (with apps like Klaviyo and

Connect Flows to 3rd-party tools via HTTP

timestamp1702977375204

Chat transcript improvements 📝

by Narcisa Minca, Full Stack Developer

Great news! Our latest update gives you more control over Chat transcripts with a new setting that allows you to disable it. Plus, we fixed the issue that created a separate thread when customer would reply to it. ❓ What’s new Control

timestamp1700067917597

Introducing our Native WooCommerce Integration

by Astaeka Pramuditya, Product Marketing

We’re thrilled to announce the launch of our native WooCommerce integration, a powerful enhancement to Gorgias users. What can you get from the WooCommerce & Gorgias integration: Simple Activation and Historical Data Sync: Activating the

Introducing our Native WooCommerce Integration

timestamp1699272000000

Meet the rebranded Automation Add-on: Automate ⚡

by Jordan Miller, Product Marketing Manager - Automate

We’re thrilled to announce that the Automation Add-on is now Gorgias Automate. In the 3 years since the Automation Add-on was born, it’s grown from a small side project to one of the most unique, powerful, and beloved aspects of

Meet the rebranded Automation Add-on: Automate ⚡

timestamp1697647637341

Say hello to Gorgias Multi-language Chat ⭐

by Felipe Gonçalves, Product Marketing Manager

Hello, Hola, Olá World 🌐 Exciting News! We're super excited to introduce the Gorgias Multi-language Chat that lets you add multiple languages to your Chat. 💡 So, What is Gorgias Multi-language Chat? It's a game-changer for your Chat –

Say hello to Gorgias Multi-language Chat ⭐

timestamp1696588603881

Coming soon: Tickets Sidebar’s new look!

by Felipe Gonçalves, Product Marketing Manager

We’re constantly impressed with how teams use Gorgias to deliver great customer service, especially within the Tickets workspace. Each day, our users tackle a wide range of tasks, from triaging tickets to chatting with customers and

timestamp1694090877903

New Customer Timeline Button Location

by Iustina Dumitru

Customers sometimes create multiple tickets about the same issue. Therefore, it’s important for agents to be able to easily view a customer’s previous tickets to ensure the agent has all the context they need to best support the customer.

timestamp1693553273887

Order Selection in Flows

by Jan Szybowski

🎉 Introducing Order Selection step in Flows! 📦 In case you're not familiar, see our Flows announcement. We're excited to unveil a powerful new feature that brings even more convenience and efficiency to your interactions with customers.