Gorgias Updates

www.gorgias.com

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Chat transcript improvements 📝

by Narcisa Minca, Full Stack Developer

Great news! Our latest update gives you more control over Chat transcripts with a new setting that allows you to disable it. Plus, we fixed the issue that created a separate thread when customer would reply to it. ❓ What’s new Control

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Introducing our Native WooCommerce Integration

by Astaeka Pramuditya, Product Marketing

We’re thrilled to announce the launch of our native WooCommerce integration, a powerful enhancement to Gorgias users. What can you get from the WooCommerce & Gorgias integration: Simple Activation and Historical Data Sync: Activating the

Introducing our Native WooCommerce Integration

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Meet the rebranded Automation Add-on: Automate ⚡

by Jordan Miller, Product Marketing Manager - Automate

We’re thrilled to announce that the Automation Add-on is now Gorgias Automate. In the 3 years since the Automation Add-on was born, it’s grown from a small side project to one of the most unique, powerful, and beloved aspects of

Meet the rebranded Automation Add-on: Automate ⚡

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New Customer Timeline Button Location

by Iustina Dumitru

Customers sometimes create multiple tickets about the same issue. Therefore, it’s important for agents to be able to easily view a customer’s previous tickets to ensure the agent has all the context they need to best support the customer.

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Order Selection in Flows

by Jan Szybowski

🎉 Introducing Order Selection step in Flows! 📦 In case you're not familiar, see our Flows announcement. We're excited to unveil a powerful new feature that brings even more convenience and efficiency to your interactions with customers.

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New ⬅️ and ➡️ arrows to navigate between tickets quickly

by Iustina Dumitru

At Gorgias, we strive to make the agent experience as fast and intuitive as possible. We’ve heard your feedback that providing a quick way to navigate from ticket-to-ticket is a crucial part of a great support experience. Today, we are

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Improved Snooze Button Location

Gorgias’ Snooze feature is commonly used when an agent is waiting on a customer’s reply and doesn’t want that ticket to clutter their queue. Today, we are announcing a small change in the location of the Snooze button. The Snooze button is

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New autoresponder with article recommendations ✨

by Ricardo de Arruda, software engineer

With our new autoresponder feature, you can reply to common customer questions with relevant help center article suggestions. Our AI detects customer questions in incoming emails, auto-replies with relevant articles from your help center,

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Initiate or restart conversations at any time with WhatsApp Message Templates

by Andrei Don, Denisa Dumitru, Adrian Ursu, Teodor Zait

We are excited to announce our support for WhatsApp Message Templates! 🎉 Using this new feature, you can now initiate or restart conversations with shoppers outside the 24-hour conversation window! What are WhatsApp Message Templates?

Initiate or restart conversations at any time with WhatsApp Message Templates