Gorgias Updates

www.gorgias.com

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Outbound phone calls improvements

by Samy Laumonier

You asked and we listened! You can now start an outbound call with a customer by clicking the phone number in their profile. How does it work? To initiate an outbound call, visit an existing ticket or customer profile for a customer with a

Outbound phone calls improvements

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Record calls with our native phone integration

We have just released call recordings for Gorgias' native phone integration. Now you can record, review, and download calls that you make in the helpdesk to ensure the quality of your voice support and level up your team. Recording phone

Record calls with our native phone integration

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Editing Shopify shipping address in Gorgias tickets

by Maxime Landry

Here at Gorgias, we intent on making sure every interaction with a customer can be resolved directly from the ticket. In support of this mission, we just added a new feature which allows you to edit Shopify shipping addresses directly from

Editing Shopify shipping address in Gorgias tickets

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Editing Shopify orders in Gorgias tickets

by Maxime Landry

Here at Gorgias, our mission is to build a tool to make your support processes as streamlined and frictionless as possible. In support of this mission, we just added a new feature allowing you to edit Shopify orders directly from the

Editing Shopify orders in Gorgias tickets

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SPF & DKIM Support

If you’ve set up your email via forwarding, you may have heard customers complain that emails are ending up in the spam folder or not being sent at all. To ensure your emails always make it to the customer and stay out of the spam fold,

SPF & DKIM Support

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New login methods in the Self-service Portal

by Gleb Billig, Software Engineer

Shoppers can now log into the Self-service Portal by sending a verification code to their email address or phone number!🔐✨ Instead of digging through their inbox for their order number, shoppers can now simply enter their email address or

New login methods in the Self-service Portal

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Improvements to rules

by Romain Charbit & Victor Suo

We’re making some quality of life improvements to rules! 💖 does not contain one of rule filter label will be renamed does not contain all of to reflect better what the filters is actually doing: triggering only if any of the listed

Improvements to rules

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Improved sentiment detection model with a new sentiment "promoter"

by Charles Jacquet, ML engineer

We have released a new sentiment detection model with improved performance as well as a new sentiment, promoter!

Improved sentiment detection model with a new sentiment "promoter"

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Mark tickets as unread (and read)

by Julián Pérez

If you are avid email users as we are, you know how useful is to have the ability to select one or multiple emails are mark them as unread (or read, for that matter). It helps you visit later a message you have to address but don’t have the

Mark tickets as unread (and read)