Gorgias Updates

Gorgias Updates

www.gorgias.com

Filter all statistics reports by integrations

by Jean Jacobi
Improvement
šŸ‘‹ We recently added a new feature: you can now filter all statistics reports using one or more of your integrations. šŸŽ‰šŸ“± This should help you to get more insights on how your support tickets are handled per integration, as an example, it
Filter all statistics reports by integrations

Customer timeline redesign

by Nikola Mijović, Senior Software Engineer
Improvement
Weā€™ve revamped the customer timeline design! šŸŽØ šŸ–Œ It is now way sleeker and more readable! Donā€™t worry this is only the beginning, our next step is to add integration events in the timeline. Stay tuned! The mobile user interface for this
Customer timeline redesign

Receive & respond to Instagram Direct Messages

by Mehdi Dellagi
New feature
Announcement
Itā€™s finally here! Weā€™ve just launched our integration to receive and respond to Instagram Direct Messages from within Gorgias. Our integration offers the following capabilitiesā€¦ 1. Receive and respond to Instagram direct messages in
Receive & respond to Instagram Direct Messages

Improved sentiment detection model with a new sentiment "promoter"

by Charles Jacquet, ML engineer
Improvement
We have released a new sentiment detection model with improved performance as well as a new sentiment, promoter!
Improved sentiment detection model with a new sentiment "promoter"

Mark tickets as unread (and read)

by JuliƔn PƩrez
Announcement
New feature
If you are avid email users as we are, you know how useful is to have the ability to select one or multiple emails are mark them as unread (or read, for that matter). It helps you visit later a message you have to address but donā€™t have the
Mark tickets as unread (and read)

Adding returns and cancellations to our chat Self-service flows

by Gleb Billig, Software Engineer
New feature
What's new? We are adding two new features to the Self-service Portal! šŸŽ‰ Request returns or cancellations for orders! This means that customers who log into the Self-service portal inside the Gorgias chat will now see two new actions for
Adding returns and cancellations to our chat Self-service flows

Yotpo integration

by Walter Danilo Galante, Software Engineer
Announcement
New feature
Excelling in customer support is all about context. The more information you have at hand, the better you can serve your customers. Thatā€™s why we at Gorgias are laser-focused on helping leveraging your entire Ecommerce stack. To support
Yotpo integration

Send feedback on detected message intents

by Mathias Ngo
New feature
If youā€™re a user of our intent detection system, this might interest you (hereā€™s a quick refresheršŸ§ on what intents are and how they might help you)! We want to make our intent detection algorithm even better, and we need your feedback to
Send feedback on detected message intents

Display when a Chat customer was last seen

by Teodor Zait
Weā€™ve released a new feature to display when customers were last seen in the chat! šŸ’¬šŸŽ‰ It is now possible to see the last seen availability timestamp of your customer, while chatting inside of the ticket detail. The last seen on chat field
New feature