timestamp1610653800001Editable reply threads for email messagesby Gorgias TeamWe are really excited to announce that you can now edit reply threads when forwarding or responding to emails! To try it out, go to an email ticket and click the "three dots" button in the text editor. This will inject the reply thread...
timestamp1610586960001Improved shipping line selection in Shopify actionsby Gorgias TeamWe just released an improvement of our "Create order" and "Duplicate order" Shopify actions! We now fetch the available shipping rates via the Shopify API, so that you can quickly add a shipping line, as you can see on this screenshot...
timestamp1609784460001Display product inventory in Shopify actionsby Gorgias TeamIn the "Create order" and "Duplicate order" Shopify actions, we now display the number of products in stock (green when available, red when empty or pending replenishment): When you search for a product (on the right side) In the order...
timestamp1609198980001Message failure pop-up notification improvementby Mehdi DellagiImprovementWe have changed the behavior of pop-up notifications when messages fail to send in order to make sure customer support agents do not miss it. Indeed, these notifications will not be dismissed automatically after a few seconds but will...
timestamp1607508000001View sectionsby Gorgias TeamNew featureWe are making some changes to the views navigation sidebar. Views can now be organised in sections (collapsable groups of views). Until now you were able to see dozens of them in a single place, moving forward you will find be able to...
timestamp1607418180001Display an event when unread chat messages are sent by email by Gorgias TeamWe now display an event in chat tickets when we've sent unread messages to the customer over email! Moreover, clicking on the event will highlight messages that were sent in the email. Please note this will only work for the events that...
timestamp1607081700001Location of customer on Chatby TeoWe have released the location of customer on chat feature. It is now possible to see the location and the local time of your customer, while chatting. The location information is available in the same place as the other customer...
timestamp1606937940001Reply to Facebook comments via Messengerby Mehdi DellagiWe have released the private reply to Facebook comments feature. It is now possible to respond via Messenger to a comment on your page. A "Message" button is now available next to the comment. Clicking on the button will open a popup...
timestamp1605535740001Send CSAT via Outlook/Gmail integrationby Engineering: IntegrationsWe have updated our Customer Satisfaction Survey: from now on when sending surveys on emails related to Gmail or Outlook integrations, the integration will be used to send the survey. You will now have a copy of surveys sent in your...
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