Gorgias Updates

Order Selection in Flows for Help Center and Contact Form

by Matthieu Bresson
We are happy to announce that the Order Selection step in Flows, previously available only on Chat, has now become available on Help Center and Contact Form as well 🎉 To take advantage of it, just enable your Flows containing an Order
Announcement
New feature

Statistics Improvements: Including messages sent via API and fixing a bug that included some internal-notes in metrics

by Gorgias Support
Here's a concise overview of some recent technical improvements: Public messages sent via API are now included in metrics computation. We are including these messages to better reflect the impact of all the tools you use on the customer
Improvement

Coming soon: Tickets Sidebar’s new look!

by Felipe Gonçalves, Product Marketing Manager
We’re constantly impressed with how teams use Gorgias to deliver great customer service, especially within the Tickets workspace. Each day, our users tackle a wide range of tasks, from triaging tickets to chatting with customers and
Announcement
New feature

Variables in Flows

by Jan Szybowski
🎉 Introducing variables in Flows! 🤖 We are delighted to introduce variables support in Flows, a feature designed to provide deeper personalization and customization to your automated conversations.
Announcement
New feature

Statistics Improvements: standardized Messages sent definition and fixed Agents report bug

by Charles Jacquet
Here's a concise overview of some recent technical improvements: Messages sent in the Live Agents report now excludes internal notes We have changed the way the Messages sent metric in the Live Agents is computed to match the definition
Improvement

Auto-Embedded Contact Forms

by Kyrylo Chebotarov, Senior Software Engineer
🎉 Exciting News! 🎉 Introducing our new Auto-Embed Contact Form Solution - your one-click ticket to effortlessly adding contact forms to your website without breaking a sweat! 😅 Remember when we introduced the Contact Forms feature?
Announcement
New feature

Improved metrics in Gorgias Statistics

by Gorgias Team
We're here to share some important changes we've made to the Support Performance Overview report, based on user research and customer feedback. These updates aim to enhance your experience and provide clearer insights. Let's delve into
Announcement

Introducing AI-Powered Contact Reason Suggestion ✨

by Ricardo de Arruda, software engineer
We are thrilled to announce an exciting addition to our product lineup that will improve your customer support operations – AI-Powered Contact Reason Suggestion ✨ Contact Reason is a custom field designed for e-commerce purposes. It
Announcement
New feature

New Customer Timeline Button Location

by Iustina Dumitru
Customers sometimes create multiple tickets about the same issue. Therefore, it’s important for agents to be able to easily view a customer’s previous tickets to ensure the agent has all the context they need to best support the customer.
Announcement
Improvement
New feature