Gorgias Updates

www.gorgias.com

Improved metrics in Gorgias Statistics

by Gorgias Team

We're here to share some important changes we've made to the Support Performance Overview report, based on user research and customer feedback. These updates aim to enhance your experience and provide clearer insights. Let's delve into

Introducing AI-Powered Contact Reason Suggestion ✨

by Ricardo de Arruda, software engineer

We are thrilled to announce an exciting addition to our product lineup that will improve your customer support operations – AI-Powered Contact Reason Suggestion ✨ Contact Reason is a custom field designed for e-commerce purposes. It

New Customer Timeline Button Location

by Iustina Dumitru

Customers sometimes create multiple tickets about the same issue. Therefore, it’s important for agents to be able to easily view a customer’s previous tickets to ensure the agent has all the context they need to best support the customer.

Order Selection in Flows

by Jan Szybowski

🎉 Introducing Order Selection step in Flows! 📦 In case you're not familiar, see our Flows announcement. We're excited to unveil a powerful new feature that brings even more convenience and efficiency to your interactions with customers.

Introducing Agents Performance Report: New enhancements!

by Maciej Mikulski, Senior Front-End Engineer

We’re thrilled to announce the enhanced version of the Agents Performance report, a new Statistics report that lets you assess your agents’ productivity and efficiency in one place. What is the Agent Performance report? The Statistics

Chat widget 1-click installation for Shopify enhancement

by Joris La Cancellera, Software Engineer

We’ve improved the 1-click installation for Shopify feature to ensure better stability! Using this newest version of the installation method will make sure that your chat does not disappear from your website any time you touch your

Introducing Custom Voicemail for Outside Business Hours!

by Nicoleta-Denisa Borţănoiu, Full-stack Engineer

We are excited to introduce the ability to set a custom voicemail outside business hours for Gorgias voice 🎉 Here's how it works: With this new feature, you can set up tailored voicemail messages that will greet callers when they call

Introducing Custom Voicemail for Outside Business Hours!

New ⬅️ and ➡️ arrows to navigate between tickets quickly

by Iustina Dumitru

At Gorgias, we strive to make the agent experience as fast and intuitive as possible. We’ve heard your feedback that providing a quick way to navigate from ticket-to-ticket is a crucial part of a great support experience. Today, we are

Introducing Flows!

by Valentin Perret, Group Product Manager

We’re thrilled to announce Flows, a new Automation Add-on feature that lets you personalize your automation support! What are Flows? Flows are automated conversations that assist shoppers with personalized guides, recommendations, and

Introducing Flows!