Gorgias Updates

Show or hide the chat on preferred URLs

by Dombi Botond
We are really excited to announce that you will now be able to control where your chat appears on your website by specifying your preferred URLs 🙌 Head over to the Installation tab of your chat settings, then open the 1-click
Announcement

New autoresponder with article recommendations ✨

by Ricardo de Arruda, software engineer
With our new autoresponder feature, you can reply to common customer questions with relevant help center article suggestions. Our AI detects customer questions in incoming emails, auto-replies with relevant articles from your help center,
Announcement
New feature

Initiate or restart conversations at any time with WhatsApp Message Templates

by Andrei Don, Denisa Dumitru, Adrian Ursu, Teodor Zait
Announcement
New feature
We are excited to announce our support for WhatsApp Message Templates! 🎉 Using this new feature, you can now initiate or restart conversations with shoppers outside the 24-hour conversation window! What are WhatsApp Message Templates?

Support Performance Overview is out of beta!

by Charles Jacquet
Announcement
Improvement
Today is an exciting day at Gorgias as we reached a big milestone on a journey to enhance our Statistics module. We recognize that a merchant’s success relies on optimizing efficiency and delivering unparalleled customer experiences. That's

BigCommerce: Entire Order Refund action

by Iustina Dumitru
Announcement
New feature
Improvement
🎉 We are happy to announce another BigCommerce update. Building on our manual refund functionality, you can now refund an entire BigCommerce order directly in Gorgias. When applying an entire order level refund you can: Review all

Disable Email capture in Chat Widget

by Juan Carlos Quintero
We are happy to let you know that we are introducing the possibility to disable the Email capture in Chat Widget interactions. How it looks When the Email capture is disabled, users won’t be requested to fill in their email, they will
Announcement
New feature

BigCommerce events in ticket timeline 👀

by Simone Basso
Announcement
Improvement
Hot on the heels of our refund order action release, we’ve made some improvements to the visibility of performed BigCommerce events! To view the events, simply click on "Display all events" in the ticket menu. The events you’ll see

Improvements to offline capture in the Chat Widget

by Sufiyan, Engineer
Announcement
New feature
Overview We are excited to announce a new feature of our Chat Widget that allows you to customize the Intro, Body, and Outro texts of the Offline Capture confirmation email. This feature enables you to deliver emails to customers with the

Ticket fields are now available to everyone!

by Ionut Zamfir, Senior Software Engineer
We are excited to announce that Ticket Fields, a powerful feature that allows you to customize and enrich your ticketing system, is now available to everyone! By leveraging Ticket fields, you can gather structured data and address customer
Announcement