Gorgias Updates

Gorgias Updates

www.gorgias.com

⭐️ Tickets can now be excluded from CSAT

by Mateusz Misiak
Announcement
New feature
We are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros! We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey
⭐️ Tickets can now be excluded from CSAT

💸 Shopify Refund: default quantity is now set to 0

by Deniss Kozickis
Improvement
You asked, and we delivered! 🥳 We’re happy to announce that from now on, default quantities for the Shopify refund will be set to 0. This is aligned with the default Shopify behavior and makes the transition to Gorgias even smoother!
💸 Shopify Refund: default quantity is now set to 0

New Autoresponder - Automate return request emails ✨

by Ricardo de Arruda
With our new autoresponder feature, you can Automatically reply to common customer questions with relevant help center article suggestions. automate emails about a return request if you have an existing return portal provider (e.g. Loop,
New feature

Agent Availability Status in the User's Page

by Denisa Dumitru, Frontend Developer, Channels
Announcement
We are excited to announce that you can now see a real-time view of agent availability from within the user’s setting page. This feature will help provide a real-time view of your team and their availability, which will help teams
Agent Availability Status in the User's Page

We've redesigned our rule settings and templates!

by Mathias Ngo
We’ve freshened up our rule settings page, added some new features and improved navigation 🎉 These are our highlights 👇 Rule search is here! We’ve added rule search on the top right corner of your screen. This will be handy if you
Announcement

Sending Discount Codes from Gorgias ticket messages

by Bogdan Tănase, Engineering Manager
You can now easily create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias. How it works? Before you start make sure the Shopify integration has the permissions to access the Discount
New feature

⛵️ Navigate new Settings with breeze

by Manuel Colasante
👋 Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You don’t need to go to the Integrations page to find them
Announcement
Improvement

Chat contact form is now enabled for everyone

by Joris La Cancellera, Software Engineer
The Contact Form feature of our chat widget is now a default and required setting. We decided to simplify chat settings because we trust this feature to be the best way to connect your customers with your support crew, asynchronously, when
Improvement

New Macro Action: Forward email

by Felipe Mora
You can now add a Forward Email action on macros, which forwards the entire thread including current response to other recipients. To do so, head over to the macro editor and select the Forward Email icon, the same way you’d do it in the
New feature