Gorgias Updates

Gorgias Updates

www.gorgias.com

New Autoresponder - Automate return request emails ✨

by Ricardo de Arruda
With our new autoresponder feature, you can Automatically reply to common customer questions with relevant help center article suggestions. automate emails about a return request if you have an existing return portal provider (e.g. Loop,
New feature

Say Goodbye to Phone Number Limitations!

by Mehdi Dellagi, Software Engineer
We have removed phone number limitations for basic, pro, advanced, and enterprise plans! Now, any merchant using Gorgias can add any number of phone lines to their account for no additional cost, regardless of plan and number type. To
Announcement

✨ New app store ✨

by Manuel Colasante
Improvement
Happy new year everyone! We wish all the best for this year to come. As a new year’s resolution, we want to put our app ecosystem on a pedestal. 🏆 The number of apps that help you achieve your goals in Gorgias keeps growing. We want you
✨ New app store ✨

Tone of voice for the chat 📣

by Angel Cereijo, Software Engineer
New feature
We are thrilled to announce that you can now customize most of the text values of the Gorgias Chat widget from the settings panel! This exciting new feature allows you to match your brand’s tone of voice in the chat widget, providing a
Tone of voice for the chat 📣

Chat Video sharing support 🎬

by Joris La Cancellera, Software Engineer
New feature
A picture is worth a thousand words. So what's a video worth?! 🎥 We are happy to announce the support of videos embedded in chat messages and campaigns. How does it work? You can find the share video button inside the video
Chat Video sharing support 🎬

Agent Availability Status in the User's Page

by Denisa Dumitru, Frontend Developer, Channels
Announcement
We are excited to announce that you can now see a real-time view of agent availability from within the user’s setting page. This feature will help provide a real-time view of your team and their availability, which will help teams
Agent Availability Status in the User's Page

Custom subject lines for the Contact Form

by Nicușor Chiciuc, Software Engineer
We have some good news to share 🎉 You can now customize the subject lines in the Contact Form on the Help Center. This way, you can tailor the subject lines to accurately reflect the topic or issue the user is reaching out about. You
Announcement

Cleaner order management buttons in the Gorgias chat homepage

by Cyprien Pannier, Senior Software Engineer
Hi there 👋, We have another automation add-on improvement to share! The order management flows currently take a lot of place in the chat widget. Additionally, the 4 possible flows: track / return / cancel order and report an issue
Announcement
Improvement

In-ticket suggestions

by Romain Charbit
Our Gorgias automation features are getting smarter and are now coming to you when the context is right 🎉 Have you ever wondered “How this rule works?” or “What is this autoresponder doing?” For tickets where an autoresponder would’ve
New feature