Gorgias Updates

www.gorgias.com

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✨ Standalone self-service portal!

by Matthieu Bresson

We are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chat

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New Macro actions: CC/BCC recipients and Internal Notes

by Dombi Botond

🙌 Add CC/BCC recipients You are now able to set recipients as CC or BCC on a macro response in the Response Text field of your macro editor! Note: If you set a CC/BCC recipient on a macro and the original message channel is not email (i.e.

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Change in the display logic for chat & messaging tickets when auto-assignment is enabled

by Charles Jacquet

To simplify Gorgias and make its behavior more predictable, we have changed the behavior of chat & messaging channels tickets. The way the chat & messaging section now works is the following: Note: Here “tickets” refer to “chat & messaging

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Introducing chat offline! 💬✨

by Joris La Cancellera, Software Engineer

Does the support team have limited bandwidth for a couple of hours during your team’s lunch break or for a couple of days as you are all heading to a company retreat party? 🎉 We got you covered with the chat new offline mode feature!

Introducing chat offline! 💬✨

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Introducing an offline capture of information for chat!

by Joris La Cancellera, Software Engineer

We are pleased to announce that we are putting a major new feature into our chat widget: The contact form 🎉.👉The contact form guides the customers to fill in their inquiries directly from the chat when the shop is outside of business

Introducing an offline capture of information for chat!

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Auto-assignment limits

by Charles Jacquet

Auto-assignment limits are live! You can now select the maximum number of tickets an agent can be served by the auto-assignment for both “Chat & Messaging” tickets (chat, messenger, IG DMs, SMS,…) and “Other text” tickets (email,

Auto-assignment limits

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Article recommendation in Chat

by Robert Pamfile

Your shopper will now get FAQ article recommendations directly from your chat window. Gorgias Chat now leverages your help center to automatically recommend FAQ articles to shoppers.🤖 If you have an active chat and help center in your

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Subsequent actions in quick response flows

by Roman Fayzullin

We are happy to announce improvements of quick response flows inside self-service portal in the Gorgias chat✨💬 Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can use the

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New detailed view for third party apps

by Manuel Colasante

Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the

New detailed view for third party apps