Gorgias Updates

Gorgias Updates

www.gorgias.com

New user roles

by Louis Barranqueiro
New feature
We’ve added 3 new user roles enabling you to have a better control on what your team members can access and do. We have also renamed the role Agent to Lead agent. Here are the permissions associated with each role: Observer agent: Able...
New user roles

Recharge integration update

by Martin
We've updated our integration with Recharge and made new actions available. You can now: refund a charge (partially or totally) un-skip a subscription that was previously skipped re-activate a subscription that was previously deactivated...
Improvement

HTTP integrations improvements

by Gorgias Team
Improvement
Developers
The HTTP integration is one most important developer features of Gorgias. They can be super useful if you want to do custom integrations (Ex: Zapier/Segment/etc..). If you are not familiar with HTTP integrations you can read more about...
HTTP integrations improvements

Duplicate macros

by Gorgias Team
Improvement
Sometimes when you have to create a lot of macros in Gorgias you may want to copy/paste an existing macro and then adapt it to your needs. That is why we added a Duplicate macro button in the Manage macros page:
Duplicate macros

More compact real-time conversations

by Gorgias Team
Messages from Gorgias chat and Facebook Messenger are now grouped together if they are sent one after another. This makes longer real-time conversations a lot more compact than before (see video for comparison). Stay tuned for more user...
Improvement

Manage macros spell checking and ordering

by Gorgias Team
Improvement
New feature
A few small improvements on macros: Macros in Manage Macros modal are now ordered alphabetically to make it easier to update macros one by one. Spell check is now enabled for response text in macros.
Manage macros spell checking and ordering

Create internal notes by email!

by Martin
New feature
We have updated internal notes and mention emails: ticket message history is now included in mention emails, so that you have more context you can now reply directly to mention emails in your inbox, and it will create a new internal note...
Create internal notes by email!

New keyboard shortcut for adding links

by Gorgias Team
Improvement
It's a bit embarrassing how long it took us to add this. Better late than never: You can now use a keyboard shortcut to add links to your emails when using Gorgias as well as change the display text of the link! A short demo: https...
New keyboard shortcut for adding links

Customer satisfaction surveys

by Gorgias Team
New feature
Customer satisfaction ratings are one of the best ways to determine how well your team is supporting your customers. Take a look at the video below to learn more about this feature in Gorgias and how to set it up: https://www.youtube...
Customer satisfaction surveys