timestamp1542078120001
Quick replies
by Romain Lapeyre
A couple weeks ago, we looked at the type of questions customers are asking on the chat. About 70% of inquiries are about the same things: product information, tracking or applying a promo code. That's why we're introducing quick...timestamp1541037480001
Chat campaigns, shopify action and new keyboard shortcut
by Gorgias Team
We've made a few improvements with the chat campaigns, shopify's edit last order shipping address action and we added a new keyboard shortcut! See the details below or check out the video. Chat campaigns When a message on the chat is...timestamp1539908880001
Merge tickets
by Alex Plugaru
We're excited to announce that you can now merge tickets in Gorgias: https://www.youtube.com/watch?v=aBTVt8dVg8g We've also increased the number of macros limit for all accounts. This is mostly useful for bigger accounts with multiple...timestamp1536708360001
New integration: smile.io + many small bug fixes and improvements
by Gorgias Team
New feature
Improvement
Bug fix
You may have heard about our new Smile.io integration here as one of the latest new releases. At Gorgias we're trying to get to you as many features as we can, but we also have to do some less exciting maintenance and bug fixing as part...
timestamp1531864740001
📱iOS Mobile App Beta
by Gorgias Team
Mobile apps have been the number one requested feature for a long time. It took us a while, but we released the iOS app in beta. For now, it's just the iOS app. Sorry Android users, we want to fix bugs with the iOS app first, and then...timestamp1531775340001
Drag-n-drop attachments, new keyboard shortcut and agent mentions
by Gorgias Team
There are many updates coming up this month! Here are just a few improvements that we've been working on recently: You can now drag-n-drop images directly in the ticket reply area in the reply area to include them directly in the...timestamp1527200100001
Audit logs
by Alex Plugaru
Now you can see what every team member did in Gorgias on Tickets, Tags, Macros and Views. It's useful to answer questions like: who closed the ticket or created a macro. You can find the new Audit logs page in Settings -> Team members...timestamp1526331060001
Use macros on new tickets ⚡
by Martin
You can now set a requester on a ticket being created, allowing you to use macros and Shopify actions on new tickets! timestamp1526330760001
We removed random animal names for anonymous chat customers 🐈
by Martin
We have removed animal names for anonymous chat customers! No risk of sending messages including animal names anymore, neither in the macros nor in the history of emails. We'll also run a big cleaning soon to remove all existing animal...
Subscribe to updates