Gorgias Updates

Gorgias Updates

www.gorgias.com

✨ Unassign Chat Tickets When Agents Are Unavailable! ✨

by Gorgias Agent Experience Team
We’ve got an exciting update to help keep your chat workflow seamless and responsive. Our brand-new “Unassign chat tickets when the assigned agent is unavailable” option is here! What you need to know New setting option: A simple checkbox
Announcement

Streamline and customize reporting with Dashboards!

by Jordan Miller, Product Marketing Manager - Automate
Announcement
New feature
As a CX leader, you regularly pull reports on support KPIs, agent performance, and trends. These metrics have existed in Gorgias — but pulling them for weekly reporting used to mean jumping between multiple reports, reapplying filters each
Streamline and customize reporting with Dashboards!

AI Agent resolves even more inquiries: it replies now after Flows

by Diana Khramina, Product Marketing Manager
AI Agent now helps resolve even more customer inquiries on its own. At the end of a Flow, if your customers indicate that they need more help, AI Agent will continue the conversation, answering follow-up questions based on available
Announcement

Improved handover experience for tickets coming from Flows (Help Center and Contact Form) 💪

by Felipe Mora
We’re excited to announce a quality-of-life of improvement to both customers and agents using Automate Flows 🙌 For customers going through a Flow who end up requesting further support, this is what the experience looked like
Announcement

Gorgias chat on Shopify checkout and thank you pages!

by Miloš Danilović
Announcement
New feature
About 70% of online shopping carts are abandoned. That means out of every 100 potential customers, around 70 won’t finalize their purchase. Just imagine how much more you’d earn if those potential buyers stuck around. This is why we’re
Gorgias chat on Shopify checkout and thank you pages!