Gorgias Updates

Gorgias Updates

www.gorgias.com

Email error and connection improvements: Clear explanations & fast fixes

by Leyla Delcorde, Sr. Product Designer
Announcement
Improvement
Email makes up 70% of customer conversations for most ecommerce brands, but when emails fail to send, troubleshooting can be frustrating and time-consuming. There are a few challenges to come: Error messages are too technical. It’s hard
Email error and connection improvements: Clear explanations & fast fixes

✨ Unassign Chat Tickets When Agents Are Unavailable! ✨

by Gorgias Agent Experience Team
We’ve got an exciting update to help keep your chat workflow seamless and responsive. Our brand-new “Unassign chat tickets when the assigned agent is unavailable” option is here! What you need to know New setting option: A simple checkbox
Announcement

Auto-split email ticket to get clean data, even from messy threads!

by Jordan Miller, Product Marketing Manager - Automate
Announcement
Improvement
You asked, we delivered! Starting now, replies to old email threads will automatically create new tickets if the reply comes 10+ days later instead of re-opening the existing ticket. Why did we make this change? Before, if a customer
Auto-split email ticket to get clean data, even from messy threads!

Improving Your Domain Verification Experience

by Neshat Korivand
Setting up email integrations just got a lot easier with our new Domain Verification Onboarding Wizard! What’s Changed? We’ve redesigned the process to address common frustrations and make domain verification smoother for
Improvement

🌎 Expanding Voice and SMS Coverage

by Zach Banov
We are excited to announce that we are expanding the number of countries that you can send and receive messages from in Gorgias Voice and SMS. Note: This does not mean that we offer phone numbers to all of the countries listed. You can
Announcement

Customizable waiting music for Voice subscribers

by Felipe Gonçalves, Product Marketing Manager
Announcement
🎄 All We Want for Christmas is… ☎️ You know that feeling when Mariah hits “All I want for Christmas is youuuuu”? Well, now your waiting music can give your customers those same good vibes! We’re excited to announce a new way to make your
Customizable waiting music for Voice subscribers