Gorgias Updates

🥳 AI Agent: 12 new Actions available

by Felipe Mora
Announcement
Improvement
We’re excited to announce we’ve released x12 new AI Agent Actions to help you provide instant resolutions and avoid a backlog of tickets this holiday season 🎉 Our AI Agent Action catalog now contains 19 Actions (and growing) to help you

New Auto QA category: Language Proficiency and statistics improvements

by Charles Jacquet
New Auto QA Category: Language Proficiency We're excited to announce the latest addition to our automated Quality Assurance feature: Language Proficiency. This new category complements the existing Communication category to help ensure
Announcement
Improvement

🎉 Supercharge your search with ticket field filters!

by Gorgias Product Team
We’re thrilled to share an enhancement to your Gorgias advanced search experience: Advanced search now includes ticket field filters! You asked, and we delivered! With our latest update, you can now include Ticket field values as a search
Announcement

Dedicated page for AI Agent statistics

by Thijs Dil, Software Engineer
Announcement
Improvement
We’re excited to announce that we’re centralizing all the AI Agent-related statistics in a dedicated view. This will allow Automate subscribers to check how their AI agent performs at a glance. The reports could help identify what is

Convert AI Copy Assistant ✍️

by Matilda Lee
Announcement
Convert
Now brands can create quick, engaging messages for Convert campaigns. With AI-powered suggestions, Convert tailors each message to fit your brand’s style and follows best practices for maximum impact. Why you’ll love it: Instant, tailored