Gorgias Updates

www.gorgias.com

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🥳 AI Agent: 12 new Actions available

We’re excited to announce we’ve released x12 new AI Agent Actions to help you provide instant resolutions and avoid a backlog of tickets this holiday season 🎉 Our AI Agent Action catalog now contains 19 Actions (and growing) to help you

🥳 AI Agent: 12 new Actions available

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New Auto QA category: Language Proficiency and statistics improvements

by Charles Jacquet

New Auto QA Category: Language Proficiency We're excited to announce the latest addition to our automated Quality Assurance feature: Language Proficiency. This new category complements the existing Communication category to help ensure

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🎉 Supercharge your search with ticket field filters!

by Gorgias Product Team

We’re thrilled to share an enhancement to your Gorgias advanced search experience: Advanced search now includes ticket field filters! You asked, and we delivered! With our latest update, you can now include Ticket field values as a search

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Dedicated page for AI Agent statistics

by Thijs Dil, Software Engineer

We’re excited to announce that we’re centralizing all the AI Agent-related statistics in a dedicated view. This will allow Automate subscribers to check how their AI agent performs at a glance. The reports could help identify what is

Dedicated page for AI Agent statistics

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Convert AI Copy Assistant ✍️

Now brands can create quick, engaging messages for Convert campaigns. With AI-powered suggestions, Convert tailors each message to fit your brand’s style and follows best practices for maximum impact. Why you’ll love it: Instant, tailored

Convert AI Copy Assistant ✍️

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Domain Verification Notifications

by Neshat Korivand

Get notified the moment your domain is verified! What is a Domain? In Gorgias, a “domain” is the part of your email address that comes after the "@" symbol, like "yourstore.com" in "[email protected]." This identifies your website or

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Call transcript summarization

by Nicoleta-Denisa Borţănoiu, Senior Software Engineer

We're excited to introduce the summarization of call recordings and voicemail transcriptions for Voice subscribers! 🎉 Now, when transcriptions are enabled, we’ll automatically generate a summary of your recordings. This summary will

Call transcript summarization

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