Gorgias Updates

www.gorgias.com

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🌎 Expanding Voice and SMS Coverage

We are excited to announce that we are expanding the number of countries that you can send and receive messages from in Gorgias Voice and SMS. Note: This does not mean that we offer phone numbers to all of the countries listed. You can

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Customizable waiting music for Voice subscribers

by Felipe Gonçalves, Product Marketing Manager

🎄 All We Want for Christmas is… ☎️ You know that feeling when Mariah hits “All I want for Christmas is youuuuu”? Well, now your waiting music can give your customers those same good vibes! We’re excited to announce a new way to make your

Customizable waiting music for Voice subscribers

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Domain Verification Notifications

by Neshat Korivand

Get notified the moment your domain is verified! What is a Domain? In Gorgias, a “domain” is the part of your email address that comes after the "@" symbol, like "yourstore.com" in "[email protected]." This identifies your website or

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Introducing Custom Agent Ring Time And Call Wait Time ✨

by Matteo Silvestro

We’ve got some exciting news for Gorgias Voice subscribers! We know that every business is unique, and now your phone settings can be too! With our new features, you have more control over how calls flow to your agents: 🧑‍💼 Customize

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Collect shopper emails directly from Campaigns!

by Nicolae Godina

As a Convert customer, you can now collect shoppers' email addresses with our Email Capture Form 📧 Gathering email addresses helps you grow your customer list and keep in touch with shoppers through your email marketing tools. You can

Collect shopper emails directly from Campaigns!

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Simplify your Email setup with our new Forwarding wizard!

by Neshat Korivand, Senior Product Manager

We’re excited to announce a new wizard that guides you through the process of setting up your email forwarding to Gorgias in just a few steps. Follow clear instructions on connecting your support email. Set up email forwarding

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Gorgias Voice Improvements Recap ✨

by Felipe Gonçalves, Product Marketing Manager

As the seasons change and the end of the year approaches quickly, phones may start ringing more frequently, especially with BFCM just around the corner. This is a busy period for you and your team, and we want to ensure you're fully

Gorgias Voice Improvements Recap ✨

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⭐️ CSAT scores are now available in rules

by Charles Jacquet

We’re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! 🎉 You can now create rules based on your Customer Satisfaction (CSAT) scores! 🌟 This new capability

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Set default email address

by Neshat Korivand, Senior product manager

We are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction