Gorgias Updates

Introducing Service Level Agreements (SLAs)

by Felipe Gonçalves, Product Marketing Manager
Announcement
We're thrilled to announce the introduction of SLAs in Gorgias! Imagine always having insight into how promptly your team responds to customers, ensuring no one is left waiting and consistently delivering timely responses. It's a

Predefined Custom Action values

by Manuel Colasante
Improvement
New feature
Hey! We’re glad to announce that we added a new feature, and a fresh new look, to custom actions. Yes the ones you tend to forget about because once you set them, they fulfil their duty on demand, in total discretion. Custom actions are

Effortless Outbound Calls

by Denisa Dumitru
Announcement
New feature
We’re thrilled to unveil our latest enhancement – the Outbound Dialer! Say goodbye to the hassle of making outbound calls. Using the Place Call button, you can effortlessly connect with your customers. Simply click the button to open the

Stay Connected: Forward Calls to Your Mobile Device While Offline! 📞

by Matteo Silvestro
Announcement
New feature
Never miss an important call again, no matter where you are! With our new feature, you can easily forward calls to your mobile device even when you're offline. Follow these simple steps to set it up: Log into your account and navigate to

Simplified navigation in Automate menu 🤩

by Felipe Mora
We’ve made some improvements to our Automate page for a clutter-free, simpler, and more intuitive navigation experience! Here’s what you should know: My Automate page has been renamed Overview to better reflect its purpose to give you
Announcement
Improvement

Never miss an important update with in-app notifications for mentions!

by Antonio Lapa
We're excited to announce a brand new way to stay in the loop – in-app notifications are here! 🎉 Now, when a colleague @mentions you in an internal note, you'll receive a notification right within Gorgias. No more digging through emails
Announcement

Publishing Flow from the Flow builder!

by Sufiyan, Senior Software Engineer
Announcement
Improvement
🚀 Exciting Update! Introducing Direct Flow Publishing from the Flow builder! 🎉 🛠️Flow builder Integration: Enable Flows directly from the Flow builder, eliminating the need to navigate to separate pages. 🔄Streamlined Navigation:

Channel filter on Automate Statistics

by Narcisa Minca, Full Stack Developer
We are excited to announce a new addition to the Automate Overview Page – the Channel Filter! 🎉 The channel filter allows you to segment and analyse your automate data based on specific channels. This new capability enables you to gain
Announcement
Improvement

🛍 Shopify Draft Orders

by Simone Basso
Announcement
New feature
We’re excited to announce that Gorgias now supports Shopify Draft Orders in the ticket sidebar. You can now see the customer’s last 5 pending draft orders directly in the Shopify widget and have greater visibility into the full sales cycle