Gorgias Updates

www.gorgias.com

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Redesigned customer experience when selecting orders in Flows 🤩

by Sufiyan, Software Engineer

We’re bringing some exciting improvements to the experience your customers have when selecting orders during a Flow! Improvement: redesigned experience for “order selection” step in Flows We’ve revamped the previous button-based

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Meet the new Klaviyo integration!

by Felipe Gonçalves, Product Marketing Manager

We're thrilled to introduce our latest enhancements to the Klaviyo integration at Gorgias! Brands using Klaviyo Reviews and SMS can now save time switching tabs, gain deeper insights inside Gorgias, and enhance personalization for a better

Meet the new Klaviyo integration!

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Introducing Service Level Agreements (SLAs)

by Felipe Gonçalves, Product Marketing Manager

We're thrilled to announce the introduction of SLAs in Gorgias! Imagine always having insight into how promptly your team responds to customers, ensuring no one is left waiting and consistently delivering timely responses. It's a

Introducing Service Level Agreements (SLAs)

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Predefined Custom Action values

by Manuel Colasante

Hey! We’re glad to announce that we added a new feature, and a fresh new look, to custom actions. Yes the ones you tend to forget about because once you set them, they fulfil their duty on demand, in total discretion. Custom actions are

Predefined Custom Action values

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Effortless Outbound Calls

by Denisa Dumitru

We’re thrilled to unveil our latest enhancement – the Outbound Dialer! Say goodbye to the hassle of making outbound calls. Using the Place Call button, you can effortlessly connect with your customers. Simply click the button to open the

Effortless Outbound Calls

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Stay Connected: Forward Calls to Your Mobile Device While Offline! 📞

by Matteo Silvestro

Never miss an important call again, no matter where you are! With our new feature, you can easily forward calls to your mobile device even when you're offline. Follow these simple steps to set it up: Log into your account and navigate to

Stay Connected: Forward Calls to Your Mobile Device While Offline! 📞

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Simplified navigation in Automate menu 🤩

We’ve made some improvements to our Automate page for a clutter-free, simpler, and more intuitive navigation experience! Here’s what you should know: My Automate page has been renamed Overview to better reflect its purpose to give you

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Never miss an important update with in-app notifications for mentions!

by Antonio Lapa

We're excited to announce a brand new way to stay in the loop – in-app notifications are here! 🎉 Now, when a colleague @mentions you in an internal note, you'll receive a notification right within Gorgias. No more digging through emails

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Publishing Flow from the Flow builder!

by Sufiyan, Senior Software Engineer

🚀 Exciting Update! Introducing Direct Flow Publishing from the Flow builder! 🎉 🛠️Flow builder Integration: Enable Flows directly from the Flow builder, eliminating the need to navigate to separate pages. 🔄Streamlined Navigation:

Publishing Flow from the Flow builder!