Gorgias Updates

www.gorgias.com

Cleaner Contact Form entry point with Contact us button

by Fany Octavia, Software Engineer

Exciting Update for Merchants! 🚀 We're introducing a game-changing enhancement to our Contact Form entry point page. Now, instead of displaying the contact form directly, we provide an option for you to hide it behind a sleek "Contact

📊 Improved Busiest Times Report

by Charles Jacquet

We have updated the Busiest Times report It uses our new data stack, which means that you will be able to aggregate up to a year worth of data, and will ensure data consistency for past periods. We have also added support for more

📊 Improved Busiest Times Report

Unique Discount Codes for Campaigns

by Nicolae Godina

Introducing Unique Discount Code for Convert Campaigns! With this new feature, you can seamlessly incorporate unique discount codes directly into your Convert campaigns. Each visitor will now receive a single-use discount code, rather

Unique Discount Codes for Campaigns

Put Customer on Hold during a Call

by Mehdi Dellagi, Software Engineer

We're excited to announce a new feature that enhances your customers' waiting experience on voice calls: Customer On Hold. This straightforward enhancement allows agents to seamlessly place a customer on hold during a voice call, during

Put Customer on Hold during a Call

🔎 Search Match Highlighting

by Charles Jacquet

We're happy to announce two features that will make your search experience more intuitive: the All tab in the spotlight search and Search Match Highlighting! From now on, when you search, all the matches will be highlighted within the

AI-generated articles available for BigCommerce, Magento, and WooCommerce stores

by Jordan Miller, Product Marketing Manager - Automate

We’re thrilled to announce that AI-generated articles are now available for Gorgias users on all ecommerce platforms, including BigCommerce, Magento, and WooCommerce. This feature uses AI to analyze your account’s most frequently asked

IVR option for Voice to SMS transfer

by Denisa Borţănoiu, Matteo Silvestro, Full-stack Software Engineers

We're happy to announce a new voice feature that converts calls into SMS conversations. We’ve added a new type of IVR menu option, that, once chosen, will send the caller a personalized text message. Handling calls can become a

IVR option for Voice to SMS transfer

Column headers remain in place when scrolling in a View

by Agent Experience Team

Views provide a great way to guide your workflow, directing you to handle tickets in a specific order - starting with one View before moving on to others. Therefore, improving the user experience for Views is very important to us at Gorgias

Mobile Exit Intent Trigger Improvement

Exciting news for brands with high mobile traffic! We’ve improved our mobile exit intent trigger. Now, mobile shoppers will encounter the exit intent campaign if they exhibit behavior suggesting an attempt to close the browser, like