Gorgias Updates

www.gorgias.com

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Add multiple accounts on TikTok Shop and WooCommerce

You can now connect multiple stores with our TikTok Shop and native WooCommerce applications! Previously, only a single TikTok Shop or WooCommerce account could be integrated within Gorgias. We’ve now added the ability to connect (and

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Automatically generate Help Center content ✨

by Jordan Miller, Product Marketing Manager - Automate

Every day, you receive and answer common questions from your customers. A Help Center is your best strategy to proactively answer these common questions — especially if you subscribe to Automate and enable Article Recommendations. AI can

Automatically generate Help Center content ✨

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Access Shopify Order Metafields from Gorgias

by Alexandru Daineanu

Introducing Shopify Order Metafields! You can now access metafield data for Shopify Orders directly from the Gorgias widget. How to get started In the Shopify widget on a ticket or a customer profile, find and open any order Search

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Introducing conditions in Flows ↪️ 🌟

by Itay Elgazar

🚀 Introducing a new ‘Conditions’ step - to allow creation of multiple paths ↪️ Hey Gorgias Community! We’re introducing a new Conditions step in the Flow builder, which will allow you to create multiple paths based on variables. This is

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New step in Flows: Customer Login 👤

by Itay Elgazar

🚀 Introducing a new New ‘Customer Log In’ for Streamlined Shopper Journeys! 🌟 Hey Gorgias Community! We’re introducing a new customer log in step in the Flow builder, which will allow you to request from customers to confirm their

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Send customers to Contact Form instead of email to reduce spam and increase automation!

by Ulad Ramanovich, Automation Engineer

You can now automatically replace mailto: email links across your online store with links to your Contact Form! With this new update, you can detect all the links to emails on your website and replace them with links to your Contact Form

Send customers to Contact Form instead of email to reduce spam and increase automation!

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Dark mode now available ✨

by Xuan-Thi Nguyen, Front-end developer

Reduce eye strain and increase battery life with dark mode! We are thrilled to announce the availability of the much-anticipated dark mode. With this release, you can choose to keep the classic theme or change to dark or light mode. You

Dark mode now available ✨

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Connect Flows to 3rd-party tools via HTTP

by Jordan Miller, Product Marketing Manager - Automate

With the new Request HTTP step, you can now fetch data and push actions to your tools in Flows! This new capability opens up a wide range of automation use cases, including: Adding customers to marketing lists (with apps like Klaviyo and

Connect Flows to 3rd-party tools via HTTP

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Chat transcript improvements 📝

by Narcisa Minca, Full Stack Developer

Great news! Our latest update gives you more control over Chat transcripts with a new setting that allows you to disable it. Plus, we fixed the issue that created a separate thread when customer would reply to it. ❓ What’s new Control