timestamp1648550665679
New detailed view for third party apps
by Manuel Colasante
New feature
Developers
Announcement
Improvement
Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the
timestamp1647448610782
🤖 📚 Managed Rules are coming to your local Rule Library
by Mathias Ngo
“Rules can be a bit intimidating to create and edit.” If you ever thought that, this new feature has been designed for you. We wanted to take a step further into making automation even more accessible, improving on the off-the-shelftimestamp1646668346876
More custom stylings for your sidebar
by Manuel Colasante
Have you ever gotten confused with the different HTTP widgets in the sidebar? Widgets are the individual blocks for each integrations. As you add more to your Gorgias account, it sometimes becomes hard to distinguish them. Adding a specifictimestamp1644420000000
Single Sign-On support
by Nicolas Faure
We are happy to announce you can now use Single Sign-On(SSO) if the option is enabled in your help desk. What does that mean? You can allow agents to access the help desk via Google or Microsoft 365 instead of always entering their emailtimestamp1641819300000
Agents self sign-up support
by Nicolas Faure
We are happy to announce that agents can now sign-up by themselves, if the option is enabled in your help desk. What does that mean? You can authorize agents to join the help desk given that their email address come from specific domains sotimestamp1641539820000
Self Service in Help Center
by Robert Pamfile
We’ve just released an immensely helpful feature for the Gorgias Help Center! You can now deflect tickets with our Self-Service flows in both the Gorgias Chat and the Help Center! This feature is available for merchants that have Automationtimestamp1640170489803
Custom actions in every widget
by Manuel Colasante
Here at Gorgias, we intend on making sure every interaction with a customer can be resolved directly from a ticket. In order to do so, we offer many integrations but we realized that sometimes you have to interact with services in ways that
timestamp1640024400000
Create an IVR Phone with your existing Gorgias number
by Illia Petrov
We are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing thetimestamp1639561311930
Hiding the chat on mobile screens
by Matthieu Bresson
We have added a new setting to allow you to hide the chat when your store is accessed on a mobile screen whose width is less than 768px. In your chat Preferences tab, it is located above the Auto-responder section and is disabled by