timestamp1647448610782🤖 📚 Managed Rules are coming to your local Rule Library by Mathias Ngo“Rules can be a bit intimidating to create and edit.” If you ever thought that, this new feature has been designed for you. We wanted to take a step further into making automation even more accessible, improving on the off-the-shelf
timestamp1646668346876More custom stylings for your sidebarby Manuel ColasanteHave you ever gotten confused with the different HTTP widgets in the sidebar? Widgets are the individual blocks for each integrations. As you add more to your Gorgias account, it sometimes becomes hard to distinguish them. Adding a specific
timestamp1644420000000Single Sign-On supportby Nicolas FaureWe are happy to announce you can now use Single Sign-On(SSO) if the option is enabled in your help desk. What does that mean? You can allow agents to access the help desk via Google or Microsoft 365 instead of always entering their email
timestamp1641819300000Agents self sign-up supportby Nicolas FaureWe are happy to announce that agents can now sign-up by themselves, if the option is enabled in your help desk. What does that mean? You can authorize agents to join the help desk given that their email address come from specific domains so
timestamp1641539820000Self Service in Help Centerby Robert PamfileWe’ve just released an immensely helpful feature for the Gorgias Help Center! You can now deflect tickets with our Self-Service flows in both the Gorgias Chat and the Help Center! This feature is available for merchants that have Automation
timestamp1640170489803Custom actions in every widgetby Manuel ColasanteNew featureHere at Gorgias, we intend on making sure every interaction with a customer can be resolved directly from a ticket. In order to do so, we offer many integrations but we realized that sometimes you have to interact with services in ways that
timestamp1640024400000Create an IVR Phone with your existing Gorgias numberby Illia PetrovWe are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing the
timestamp1638354958376Support for UK, Australian, and French numbersby Illia PetrovNow you can create the United Kingdom, Australian, or French phone numbers in the Gorgias Phone integration. How I can create an international phone number? UK/Australia To acquire a UK/Australian number, visit Settings → Integrations →
timestamp1637838000000Contact Us section in the Help Centerby Roman Fayzullin, Software EngineerYou can now add a “Contact Us” section to the home page of the help center. It is made up of cards, where you can provide all necessary information on how to reach your support team. There are 3 types of cards representing different
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