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Rules are getting a makeover!
by Mathias Ngo
If you edited a lot of rules before, you’re going to love this, and if not, it’s time to get started! 🤖 We are giving the rules a makeover, making them easier to edit and browse. Each rule has now its own dedicated edit page, just use them
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Outbound phone calls improvements
by Samy Laumonier
You asked and we listened! You can now start an outbound call with a customer by clicking the phone number in their profile. How does it work? To initiate an outbound call, visit an existing ticket or customer profile for a customer with a
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Record calls with our native phone integration
by Luci Furtun
We have just released call recordings for Gorgias' native phone integration. Now you can record, review, and download calls that you make in the helpdesk to ensure the quality of your voice support and level up your team. Recording phone
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Automation Statistics
by Romain Charbit
🤖 Automate all the things 🤖 You can now track your automation rate on the new Automation Statistics page! With these statistics, you can see at a glance how well your rules help you automate your customer interactions. You can see which
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Editing Shopify shipping address in Gorgias tickets
by Maxime Landry
Here at Gorgias, we intent on making sure every interaction with a customer can be resolved directly from the ticket. In support of this mission, we just added a new feature which allows you to edit Shopify shipping addresses directly from
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Total tickets created per tag and per channel links
by Paweł Maciejewski
We recently introduced Total tickets closed per agents links, today we are releasing a similar improvement that will help you to get the list of tickets created by a tag and channel. You can find them in the Tags and Channels statisticstimestamp1629127479290
Instagram Messaging is Now Available (With No Follower Requirements)
by Zach Banov
We are happy to announce that Instagram has lifted their follower requirements for access to Instagram Messages! Now, any non-legacy Gorgias account, regardless of follower count, can integrate Instagram Messaging into their helpdesk. Fortimestamp1628848800000
Total tickets closed per agents link
by Pawel Maciejewski
👀 We introduced a link in the Agents statistics that will help you to see which data relates to each data point in the report. Click it and you will be redirected to a list of tickets that were closed by the agent in the specified timetimestamp1628517488509
Live statistics
by Clément Sirieix
Introducing live statistics, 2 new views, that will help you better understand how your team works on a daily basis. Starting from Pro account, you can access the live overview, that will provide you with the big picture regarding the
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