timestamp1626184340708SPF & DKIM Supportby Luci FurtunNew featureIf you’ve set up your email via forwarding, you may have heard customers complain that emails are ending up in the spam folder or not being sent at all. To ensure your emails always make it to the customer and stay out of the spam fold,
timestamp1625072400000New login methods in the Self-service Portalby Gleb Billig, Software EngineerNew featureImprovementShoppers can now log into the Self-service Portal by sending a verification code to their email address or phone number!🔐✨ Instead of digging through their inbox for their order number, shoppers can now simply enter their email address or
timestamp1624299407954Improvements to rulesby Romain Charbit & Victor SuoImprovementWe’re making some quality of life improvements to rules! 💖 does not contain one of rule filter label will be renamed does not contain all of to reflect better what the filters is actually doing: triggering only if any of the listed
timestamp1620111600000Mark tickets as unread (and read)by Julián PérezAnnouncementNew featureIf you are avid email users as we are, you know how useful is to have the ability to select one or multiple emails are mark them as unread (or read, for that matter). It helps you visit later a message you have to address but don’t have the
timestamp1615897620000Display when a Chat customer was last seenby Teodor ZaitWe’ve released a new feature to display when customers were last seen in the chat! 💬🎉 It is now possible to see the last seen availability timestamp of your customer, while chatting inside of the ticket detail. The last seen on chat field
timestamp1610653800001Editable reply threads for email messagesby Gorgias TeamWe are really excited to announce that you can now edit reply threads when forwarding or responding to emails! To try it out, go to an email ticket and click the "three dots" button in the text editor. This will inject the reply thread...
timestamp1607418180001Display an event when unread chat messages are sent by email by Gorgias TeamWe now display an event in chat tickets when we've sent unread messages to the customer over email! Moreover, clicking on the event will highlight messages that were sent in the email. Please note this will only work for the events that...
timestamp1607081700001Location of customer on Chatby TeoWe have released the location of customer on chat feature. It is now possible to see the location and the local time of your customer, while chatting. The location information is available in the same place as the other customer...
timestamp1605535740001Send CSAT via Outlook/Gmail integrationby Engineering: IntegrationsWe have updated our Customer Satisfaction Survey: from now on when sending surveys on emails related to Gmail or Outlook integrations, the integration will be used to send the survey. You will now have a copy of surveys sent in your...
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