timestamp1697201605680Order Management in Contact Formby Ulad RamanovichWe are happy to announce that Order Management flows are now available on Contact Form, and now you can direct your customers to self-service on chat, help center, and contact form 🎉 To take advantage of it, just enable Order
timestamp1697124016937Order Selection in Flows for Help Center and Contact Formby Matthieu BressonWe are happy to announce that the Order Selection step in Flows, previously available only on Chat, has now become available on Help Center and Contact Form as well 🎉 To take advantage of it, just enable your Flows containing an Order
timestamp1696588603881Coming soon: Tickets Sidebar’s new look!by Felipe Gonçalves, Product Marketing ManagerWe’re constantly impressed with how teams use Gorgias to deliver great customer service, especially within the Tickets workspace. Each day, our users tackle a wide range of tasks, from triaging tickets to chatting with customers and
timestamp1693553273887Order Selection in Flowsby Jan Szybowski🎉 Introducing Order Selection step in Flows! 📦 In case you're not familiar, see our Flows announcement. We're excited to unveil a powerful new feature that brings even more convenience and efficiency to your interactions with customers.
timestamp1692694800000Chat widget 1-click installation for Shopify enhancementby Joris La Cancellera, Software EngineerWe’ve improved the 1-click installation for Shopify feature to ensure better stability! Using this newest version of the installation method will make sure that your chat does not disappear from your website any time you touch your
timestamp1692385399976Introducing Flows!by Valentin Perret, Group Product ManagerAnnouncementNew featureWe’re thrilled to announce Flows, a new Automation Add-on feature that lets you personalize your automation support! What are Flows? Flows are automated conversations that assist shoppers with personalized guides, recommendations, and
timestamp1691680134534Introducing Chat's new look! by Lenaïg Le Guennec, Product ManagerAfter months of hard work, we are gradually rolling out in the next weeks a refreshed Gorgias Chat interface so shoppers can navigate & get answers more easily! Improved Customer Experience: We've polished micro-interactions and refined
timestamp1691096445757Preview mode for automation features in Chat & Helpcenterby Ulad Ramanovich💬 Note that this feature is only available to Automation Add-on subscribers. For more information about how you can use the add-on to automate 30% of your customer requests, don’t hesitate to reach out! We are pleased to announce that now
timestamp1690445200618Show or hide the chat on preferred URLsby Dombi BotondWe are really excited to announce that you will now be able to control where your chat appears on your website by specifying your preferred URLs 🙌 Head over to the Installation tab of your chat settings, then open the 1-click