Gorgias Updates

www.gorgias.com

timestamp1683298580769

"Contact Form" channel

by Kyrylo Chebotarov, Senior Software Engineer

Hey there! We are excited to introduce the new Contact Form channel! 🎉 With this new feature, you can collect relevant information from your shoppers upfront and automate support actions by setting up rules and macros for tickets

timestamp1681211817036

Shopify Refund: the shipping cost is zero by default 🛍

by Simone Basso

We wanted to let you know that from now on, when you issue a refund, the shipping cost will be set to $0 by default. We've noticed that most merchants and retailers do not refund shipping costs, which is consistent with Shopify's default

Shopify Refund: the shipping cost is zero by default 🛍

timestamp1680768390999

BigCommerce: Duplicate Order action

by Iustina Dumitru

🎉 We are happy to announce another BigCommerce update. Now you can duplicate BigCommerce orders directly in Gorgias. Create an exact duplicate of an existing order or make some edits if needed: Add or remove products from an

BigCommerce: Duplicate Order action

timestamp1677694074033

BigCommerce Create Order action

by Alexandru Daineanu, Full Stack Engineer

🎉🎉🎉 We’re excited to announce the launch of BigCommerce Create Order action. 🎉🎉🎉 Now you can create BigCommerce orders directly from Gorgias. The new and shiny, in-house Create Order modal provides all the features you need in one

BigCommerce Create Order action

timestamp1675874526330

🔍 Introducing the new search

by Nikola Mijović, Senior Software Engineer

We have been working for a while to improve the speed, relevancy and usability of the Gorgias search, and we are now thrilled to announce the new capabilities of the search engine! We have a new interface, the spotlight search, and a more

🔍 Introducing the new search

timestamp1675170000965

Improvements in-ticket suggestions, default macro search, pre-fill

by Ricardo de Arruda, software engineer

We’ve made a series of improvements to our macro features and in-ticket suggestions, which we’re excited to share with you! Clearer Macro Preferences menu We’ve added clarification about your personal macro preferences in Settings > My

timestamp1674580076920

⭐️ Tickets can now be excluded from CSAT

by Mateusz Misiak

We are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros! We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey

⭐️ Tickets can now be excluded from CSAT

timestamp1674240718560

💸 Shopify Refund: default quantity is now set to 0

by Deniss Kozickis

You asked, and we delivered! 🥳 We’re happy to announce that from now on, default quantities for the Shopify refund will be set to 0. This is aligned with the default Shopify behavior and makes the transition to Gorgias even smoother!

💸 Shopify Refund: default quantity is now set to 0

timestamp1673861630787

New Autoresponder - Automate return request emails ✨

by Ricardo de Arruda

With our new autoresponder feature, you can Automatically reply to common customer questions with relevant help center article suggestions. automate emails about a return request if you have an existing return portal provider (e.g. Loop,