timestamp1671004765070We've redesigned our rule settings and templates!by Mathias NgoWeβve freshened up our rule settings page, added some new features and improved navigation π These are our highlights π Rule search is here! Weβve added rule search on the top right corner of your screen. This will be handy if you
timestamp1670441759903Loop Returns x Order management flowsby Jan Szybowski, Software EngineerHi π we are excited to announce the integration between Loop Returns and Order Management flows. This integration allows for a seamless shopper return experiences, while also reducing the load on your agents. If you are an Automation
timestamp1670347056144Automatic offline mode in the chatby Roman FayzullinHello π Several months ago we introduced offline mode in the chat, which allowed you to disable live conversations manually via settings. You could use this feature temporarily or permanently to set the right expectations to shoppers when
timestamp1670318759743Help Center design improvementsby Irinel Neculitaπ Hey everyone! While it is important to release new features, it is also top-of-mind for us to improve your current experience using help center. So we made a series of design improvements, and weβd like to highlight a few: You may have
timestamp1669899030193π Improvements in Shopify Refund modalby Deniss KozickisHi π Today we are happy to present small but very important improvements to our Shopify Refund modal! We noticed that when performing a Partial Refund in Shopify Refund modal it may not be obvious what amount will be refunded and which
timestamp1669834488384Standalone widgetsby Manuel ColasanteNew featureImprovementHey π Remember custom actions in widgets? Our own support team at Gorgias finds this feature to be super helpful and uses it heavily. We hope you do too! π But we noticed that sometimes, we want to add a custom action button or link
timestamp1668622803539Sending Discount Codes from Gorgias ticket messagesby Bogdan TΔnase, Engineering ManagerYou can now easily create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias. How it works? Before you start make sure the Shopify integration has the permissions to access the Discount
timestamp1668008796564β΅οΈ Navigate new Settings with breeze by Manuel Colasanteπ Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You donβt need to go to the Integrations page to find them
timestamp1668004200000Chat contact form is now enabled for everyoneby Joris La Cancellera, Software EngineerThe Contact Form feature of our chat widget is now a default and required setting. We decided to simplify chat settings because we trust this feature to be the best way to connect your customers with your support crew, asynchronously, when
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