Gorgias Updates

Redesign of the mandatory email capture in the chat

by Roman Fayzullin
If you use the “Always Required” email capture setting in the chat - we’ve prepared a very nice update for you! We redesigned the experience for shoppers, providing a more conversational entry point for shoppers to leave their email and
Improvement

✨ Standalone self-service portal!

by Matthieu Bresson
We are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chat
New feature
Announcement

Updated self-service statistics page

by Marwan Sentenac
We have updated the self-service statistics page to better visualize self-service volume by flow type, and interactions fully automated by self-service or served by an agent after self-service. You can now find self-service volume per flow
Improvement

New Macro actions: CC/BCC recipients and Internal Notes

by Dombi Botond
🙌 Add CC/BCC recipients You are now able to set recipients as CC or BCC on a macro response in the Response Text field of your macro editor! Note: If you set a CC/BCC recipient on a macro and the original message channel is not email (i.e.
New feature

When relevant, we're defaulting the message editor to macro search!

by Ricardo de Arruda, Software Engineer
Macro search will be displayed by default on tickets that can benefit from a macro, skipping that extra step of clicking on the ⚡️ icon. As soon as the change happens, agents will be shown a notification popup and will be able to either
Improvement

Macros: Review, edit and apply actions before the message is sent

by Romain Charbit, Software Engineer
You can now review and edit macro actions before applying them! Previously, upon selection of a macro from the macro list, some actions were applied immediately (e.g. adding a tag, assigning an agent, closing the ticket…) while some were
Improvement

We're pre-selecting macros for faster response time!

by Ricardo de Arruda
Macros will be automatically selected and pre-filled in your response when our artificial intelligence system identifies that it’s relevant to the question with more than 80% certainty⚡️ This feature is automatically enabled for all users.
New feature

BigCommerce native integration

by Alexandru Daineanu
Developers
New feature
Announcement
🎉🎉🎉 We’re happy to announce the launch of our native BigCommerce integration. 🎉🎉🎉 Native integration - BigCommerce We are excited to announce that our native BigCommerce integration is finally here. Connecting your BigCommerce

One-click set up of Google Analytics in your help center

by Philippe Diep, Software Engineer
New feature
Hey everyone 👋 We’ve built a simple integration with Google Analytics to deliver tracking of your help center views & clicks. You can use your own Google Universal Analytics ID or Google Analytics 4 ID directly within your help center