1649088000000Two-Factor Authentication (2FA)by Ionut ZamfirWe are happy to announce that you can now add an extra layer of security to your Gorgias account by activating Two-Factor Authentication (2FA) using an authenticator app. You can do that by navigating to Settings > Password & 2FA, then
1648644497162New macro organizing optionsby Romain CharbitWe’ve added new options to organize your macros We are now automatically associating languages to your macros. The language is autodetected based on the reply text you type. If a macro has no particular language associated (e.g., a macro
1648550665679New detailed view for third party appsby Manuel ColasanteNew featureDevelopersAnnouncementImprovementHere at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the
1648481880000Support of subcategories in our help centersby Philippe Diep, Software EngineerNew featureWhen having hundreds of articles in your help center, structuring your help center with multiple levels of categories could help your visitors to find their answers in seconds. Today, we are releasing the support of this feature! How to
1647448610782🤖 📚 Managed Rules are coming to your local Rule Library by Mathias Ngo“Rules can be a bit intimidating to create and edit.” If you ever thought that, this new feature has been designed for you. We wanted to take a step further into making automation even more accessible, improving on the off-the-shelf
1647263258521Reopening tickets when a message was not sentby Clément SirieixCurrently, when sending a message and closing a ticket, a 3rd party provider could reject it, leading to a loss of visibility for the given ticket. Now, when this event occurs the ticket will be reopened to let you address the issue.
1646757874846Remove tags from rulesby Mathias NgoYou can now remove tags from your tickets using our new rule action. You can use this feature to set up a delayed answer to your customers using the following process for example: 1. Snooze a ticket and apply a “follow-up needed tag”
1646668346876More custom stylings for your sidebarby Manuel ColasanteHave you ever gotten confused with the different HTTP widgets in the sidebar? Widgets are the individual blocks for each integrations. As you add more to your Gorgias account, it sometimes becomes hard to distinguish them. Adding a specific
1646239500000Small change in Shopify installation flowby Nicolas FaureWe just deployed a slight change to the flow of adding Shopify stores to a Gorgias helpdesk. Now, when clicking the "Add Shopify" button in the Shopify integration page, rather than being asked for your Shopify domain, you will be directly
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