timestamp1531864740001📱iOS Mobile App Betaby Gorgias TeamMobile apps have been the number one requested feature for a long time. It took us a while, but we released the iOS app in beta. For now, it's just the iOS app. Sorry Android users, we want to fix bugs with the iOS app first, and then...
timestamp1531775340001Drag-n-drop attachments, new keyboard shortcut and agent mentionsby Gorgias TeamThere are many updates coming up this month! Here are just a few improvements that we've been working on recently: You can now drag-n-drop images directly in the ticket reply area in the reply area to include them directly in the...
timestamp1527200100001Audit logsby Alex PlugaruNow you can see what every team member did in Gorgias on Tickets, Tags, Macros and Views. It's useful to answer questions like: who closed the ticket or created a macro. You can find the new Audit logs page in Settings -> Team members...
timestamp1526331060001Use macros on new tickets ⚡by MartinYou can now set a requester on a ticket being created, allowing you to use macros and Shopify actions on new tickets!
timestamp1526330760001We removed random animal names for anonymous chat customers 🐈by MartinWe have removed animal names for anonymous chat customers! No risk of sending messages including animal names anymore, neither in the macros nor in the history of emails. We'll also run a big cleaning soon to remove all existing animal...
timestamp1525971480001Disabling the away status on your chatby MartinYou can now disable the away status on your chat! If you disable the away status, when you're away: the little circles next to your agents' faces will still turn orange, the displayed introduction text will still be the (customizable...
timestamp1525911360001HTTP Integration logsby Alex Plugaru, Co-founder & CTOWe've added a new HTTP integration logs page. You can now see the request logs when you setup a new integration or when an existing one stopped working.
timestamp1525717380001Duplicate rules ⚙, rule editor variables ✏️ and more Shopify filtersby MartinWe're continuing to improve the rules! Here are a few updates we made: the editor of replies in the rules now has variables available: we also added a way to duplicate rules: we added some more Shopify filters (like last order - total...
timestamp1524865140001New metrics: macros usage and tickets repliedby Louis BarranqueiroMacros usage We've added a new metric which enables you to see how macros are used. Number of tickets replied We've also added the number of tickets replied to the key metrics and the support volume graph. You can now see how many...
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