Gorgias Updates

www.gorgias.com

Disabling the away status on your chat

You can now disable the away status on your chat! If you disable the away status, when you're away: the little circles next to your agents' faces will still turn orange, the displayed introduction text will still be the (customizable...

HTTP Integration logs

by Alex Plugaru, Co-founder & CTO

We've added a new HTTP integration logs page. You can now see the request logs when you setup a new integration or when an existing one stopped working.

Duplicate rules ⚙, rule editor variables ✏️ and more Shopify filters

We're continuing to improve the rules! Here are a few updates we made: the editor of replies in the rules now has variables available: we also added a way to duplicate rules: we added some more Shopify filters (like last order - total...

New metrics: macros usage and tickets replied

by Louis Barranqueiro

Macros usage We've added a new metric which enables you to see how macros are used. Number of tickets replied We've also added the number of tickets replied to the key metrics and the support volume graph. You can now see how many...

Automate tickets with Shopify data

by Romain Lapeyre, Co-founder & CEO

Today, we're introducing the ability to use Shopify data to triage or respond to tickets. Here are some use cases from our customers that you can apply to your own business: Respond to most loyal customers first Don't miss last minute...

New signature field and keyboard shortcut

by Gorgias Team

Bio field We've just released a new field called Bio in the agent profile. You can use it to customize your email signature even more. New shortcut We've also released a new keyboard shortcut called "Go to the current view.". You can...

Rules redesigned ⚙️

We have redesigned the rules! They are now more readable, and you can differentiate the various elements of rules more easily. Also, you can now fold logical blocks in the rules, so that it's easier to read and manipulate big rules with...

New Login & Register experience

by Gorgias Team

New Login & Registration look We have a new login and registration design. It's simpler than before and closer to the new design in the helpdesk. More design updates and bug-fixes are coming soon. Customer Name priority The name of...

Statistics redesigned 📊

by Louis Barranqueiro

We’ve made a lot of small improvements to make statistics easier to read for you. Also, each graph has now its own definition so you can understand how it is calculated.